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| 24 Nov 2009, Tue |
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Home » Knowledge Management in Financial Services
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Knowledge Management in Financial Services
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PowerPoint Slides from the Seminar
 KM_in_FS_part_1.pps
KM_in_FS_part_2.pps
(The size of the files are 13MB and 27.2MB respectively. To download the file, right click and select "save target as" to copy the file to your local drive.)
Seminar on Knowledge Management in the Financial Services.
This talk was jointly organised by the Institute of Systems Science and NUS Business School.
Supported by Department of Decision Sciences, Department of Finance and Accounting, NUS-SPRING Centre for Best Practices and Singapore Exchange Derivatives Clearing Ltd.
Seminar was held on 6 August 2002
9.00am-11.00am
ISS Auditorium
As the knowledge-based economy begins to take shape, financial institutions worldwide are trying to cope with many ongoing changes in their trading environment. These changes include deregulation, new compliance requirements, increased customer expectations and competition from new entrants to the industry. Such pressure for change, together with the urge to globalise operations, products and services have meant that financial services (FS) institutions are rapidly transitioning from (traditionally) product-focus strategies to services and market-oriented strategies. They have a great need for leveraging their global expertise as well as require, among other things, instantaneous consolidation of knowledge about their customers. Many FS organisations are turning to Knowledge Management (KM) to meet these challenges.
By identifying the agents of change in the industry, a framework is presented to better appreciate the major categories of KM applications deployed at FS institutions. A survey of case studies across countries has revealed that such applications include knowledge communities, portals, corporate taxonomies, Intellectual Capital (IC) measurement tools, competency mapping, expertise directories, expert systems, information capture and aggregation tools, customer KM, data mining, e-collaboration and e-Learning systems. These findings are further compared with other similar surveys reported in the industry. This presentation, based on research recently completed by CSC, concludes with critical issues and current trends in managing knowledge in the FS industry.
About the Speakers:
Eric Tsui is the Chief Research Officer, Asia Pacific of Computer Sciences Corporation (CSC) and the Innovation Manager of Australian Mutual Provident (AMP). In his current capacities, he is responsible for strategic research, knowledge brokering (between CSC and AMP), innovation management, and university-industry collaborations. He holds B.Sc.(Hons.), PhD and MBA degrees and is Adjunct Professor of RMIT University, Visiting Associate Professor of the University of Kentucky, honorary associate of the University of Sydney and University of Technology, Sydney, and an advisory committee member for SBS, Australia's national multicultural broadcaster
Seminar Outline:
- To review recent KM efforts in Financial Services, including some tools and techniques used, and lessons learn.
- To identify critical issues and current trends and developments in KM for FS.
Seminar Outline:
- Approaches and strategies to KM
- Managing knowledge in Financial Services
- Common KM applications
- Lessons learnt in deploying KM applications
- Current developments and critical issues
- Trends in KM
Seminar Audience:
This seminar was intended for:
- Business and technical professionals, executives and managers in the Financial Services industry with an appreciation of the need for better management of knowledge in their organisations, and an interest in understanding how KM can contribute to addressing this need.
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