 |
| Next upcoming class:
08 Dec 2009
Register Now |
| > Registration Information |
|
| Course Overview |
 |
| This course is NICF accredited. Absentee payroll and up to 90% funding of the course fee are available for eligible participants from WDA under SPUR.
Fee (after funding) is $256.80 (incl GST).
See below for more information. |
ITIL is the most widely accepted approach to IT service management in the world. It provides a systematic and professional approach to the management of IT service provision. To become an effective IT professional, there is a need to not just deliver IT as a one-off project, but to go beyond to manage IT as a total service over an entire service lifecycle. Adopting ITIL offers benefits such as reduced costs, improved IT services through the use of proven best practice processes and improved customer satisfaction through a more professional approach to service delivery
This course teaches IT Service Management practices, principles and concepts based on version 3 of the IT Infrastructure Library (ITIL). Class exercises, workshops and quiz are used extensively to reinforce the participants' understanding and practice of the concepts as well as assess the competence of the participants. The course also includes the ITIL v3 Foundation Exam which leads to the ITIL Foundation Certificate for successful participants.
The 60-minute, 40 question, multiple-choice ITIL certificate exam is scheduled on the last day of the course.
Upon completion of this course, participants would be able to: - Understand service management as a practice
- Understand the service lifecycle
- Understand the roles, functions and models in service management
- Apply key principles, concepts and processes to an IT service
|
|
| Who should attend
IT professionals with at least one year of working experience involved in developing, executing or managing IT services, ranging from IT applications, IT infrastructure and IT support. |
|
| What will be covered
- Introduction to ITIL Foundation
- Service Management as a Practice
- ITIL Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Basic Application of Concepts to an IT Service Situation
|
|
| Instructors
|
|
| Additional Information
Course Fee
- Course fee quoted is inclusive of GST.
- NICF Accreditation
- This course is accredited under the National Infocomm Competency Framework (NICF). Upon completion of the course, eligible participants will be assessed on required Competency Units (CUs). For each CU passed, participants will be issued a Statement of Attainment.
- Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency units. ISS reserves the right not to disclose any information on course assessment process.
- Under the Skills Programme for Upgrading and Resilience (SPUR), Singapore citizens and permanent residents who are eligible for up to 90% funding from WDA, pay only $256.80 (incl GST). Terms and conditions apply.
- Absentee payroll subsidy is available for eligible companies. Companies on a short work week system will receive its absentee payroll paid based on their employees' current income. For more information and claims on absentee payroll, click here.
- Programme details are subjected to change without prior notice.
Enquiry
|
|
|
|
|  |
|
|
Duration: 3 days,
9am - 5pm
Course Fee:
(incl GST) | S$2568 |
|
|
|
| Upcoming Classes
|
| | 13 Oct 2010 - 15 Oct 2010
| | |
|
|
| | 08 Dec 2009 - 10 Dec 2009
| | |
| | 24 Mar 2010 - 26 Mar 2010
| | |
| | 05 May 2010 - 07 May 2010
| | |
|
|
|
| Related Courses
View Related Courses
|
|
|
