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| Next upcoming class:
15 Dec 2009
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| > Registration Information |
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| Course Overview |
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| Business and systems analysts have traditionally been involved in developing individual systems for organisations. However, individual systems may only be serving a part of a total-end-to-end process.
For business and systems analysts seeking more advanced knowledge and higher level skills, Business Process Management (BPM) is the next logical step beyond traditional business analysis or systems analysis.
Business Process Management involves the re-design of end-to-end business process as well as the integration of the various application systems involved, so as to achieve improvement in service levels, operational flexibility and efficiency.
Upon completion of the course, participants would be able to: - Understand what is BPM & analyse business processes
- Design a business case for business process change
- Improve / Re-engineer business processes
- Apply process design best practices
- Propose key technology options for business process changes
- Plan for change management & implementation
Successful completion of this course and its certification assessment* will lead participants to the international AIIM BPM Master certification. AIIM (Association for Information and Image Management) is a mature organisation representing more than 50,000 members. The course objectives and content of the certification were defined and reviewed by AIIM Education Advisory Groups representing BPM users, consultants and vendors - eg. Accenture, Microsoft, Oracle, Fujitsu, EMC, Gartner, Standard Chartered Bank, GlaxoSmithKline, JPMorgan Chase, US Courts, US Department of Treasury, Crown Partners, Royal Mail, BearingPoint, Canon, Ricoh and others.
[*The certificate assessment consists of online MCQ exams as well as an individual case-study assignment to be submitted within 3 months of the course] |
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| Who should attend
- IT consultants
- Business analysts
- Systems analysts
- IT managers who will be involved in business process management
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| What will be covered
- What is BPM? - Caveats, Pitfalls and Best Practices
- Business Analysis & BPM
- Basics of Process Improvement, Process Charting & Modeling
- Overview of BPM Approaches
- BPM Technologies
- Business Case for BPM
- Stakeholders & The Project Team
- Gathering Requirements
- Process Design Best Practices
- Change Management & Implementation
- Monitoring
- Putting it all together
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| Additional Information
- Course fee quoted is inclusive of GST.
- For enquiries, please contact Malvin Wong at tel : 65161157 or email : malvin.wong@nus.edu.sg.
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Duration: 4 days,
Course Fee:
(incl GST) | S$4066 |
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| Upcoming Classes
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| | 15 Dec 2009 - 18 Dec 2009
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| | 19 Apr 2010 - 22 Apr 2010
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| | 28 Jun 2010 - 01 Jul 2010
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| | 16 Aug 2010 - 19 Aug 2010
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