Industry Collaboration
Consulting Services
At NUS-ISS, we believe in equipping professionals with the knowledge, skills and expertise they need to achieve specific results.
Through our unique train-and-mentor model, we offer a blend of customised education and facilitative consulting to help organisations adopt and apply the latest technologies for successful business outcomes.
In 2016, NUS-ISS supported 9 projects through our consulting services. Here’s a snapshot of them.
Analytics & Intelligent Systems
Touchpoint pilot study on journey experience of public transport commuters in Singapore with the Public Transport Council
NUS-ISS collaborated with the Public Transport Council to study commuters’ experience at various public transportation touchpoints through interviews and focus group discussions.
Analytics & Intelligent Systems and Digital Innovation & Design
Travel demand management research for the Land Transport Authority
Building on our findings in 2015, NUS-ISS partnered the Land Transport Authority on studies of possible interventions to shift the travel demands of commuters out of the peak period to provide a more commuter-centric public transport experience.
Digital Innovation & Design
Design thinking assessment for UBS
NUS-ISS partnered UBS to assess the effectiveness and efficiency of its human-centred design workshops. UBS is the first wealth manager to partner academia to improve its client experiences.
"One of the most rewarding aspects of the workshop is watching participants develop a basic user need into a refined and articulated product or solution. They walk away with newfound appreciation that everyone, no matter their role, can use these techniques to imprint their own skills and passions on the client experience."
– Steve Wilson, Director, Digital Transformation APAC, UBS
Digital Innovation & Design and Smart Health Leadership Centre
Building organisation innovation capabilities for Medtronic
To support Medtronic in its ongoing efforts to foster a strong innovation culture throughout its organisation, NUS-ISS has provided design thinking and innovation training to IT innovation staff, as well as supporting the development of a technology innovation evolution framework to structure the feasibility testing and progress of new ideas, designed to impact health outcomes.
IT Planning, Governance & Enterprise Architecture
Development of competency and learning framework for GIC’s IT department
“NUS-ISS has helped GIC Technology department proposed a staff competency framework, the review by the team was very useful to identify what are the 21st century IT competencies relevant to GIC’s business to thrive in the dynamic business environment.”
– Tan Chi Siong, Senior Vice President, Technology Department, GIC Private Limited
Smart Health Leadership Centre
Social outcome measurement framework for SG Enable
As part of a three year programme to understand and monitor the hard-to-measure aspects of disability support programmes in Singapore, NUS-ISS collaborated with SG Enable to develop a social outcomes measurement framework.
“With a shared vision to enable and empower the social sector to articulate and measure their social impact, it was a pleasure working with NUS-ISS to pioneer these initiatives. Other than their extensive domain knowledge, the team was forthcoming and consultative in tailoring their offerings to meet the needs of the sector.”
– Sally Khoo, Planning Manager, SG Enable
Smart Health Leadership Centre
Healthcare billing transformation programme for Integrated Health Information Systems
In November 2015, NUS-ISS embarked on a two-year project with Integrated Health Information Systems on a healthcare billing transformation. This major initiative will span public healthcare organisations in Singapore to redesign and align certain aspects of healthcare billing processes for seamless and convenient payment.
Software Engineering & Design
Big Data architecture advisory project for NTUC Income
As NTUC Income is implementing new data analytics processes, including a ‘Data Lake', NUS-ISS collaborated with NTUC Income’s internal data engineering team to design a responsive solution stack. The consulting team completed need and gap analyses before creating an architectural blueprint and roadmap to aid implementation.