The Smart Health Leadership Centre aspires to create a diverse lens for tackling the challenges facing the health sector by bringing together the expertise of healthcare providers, health sector IT professionals, public care and technology agencies, academics, healthpreneurs, experience designers, and technology enterprises, to create a unique environment that fosters innovation and enhances the knowledge base across the healthcare ecosystem.

How We Collaborate

Thought Leadership

We provide thought leadership and updates in merging technology, innovation, and healthcare through opinion pieces and speaking engagements by our lecturers and guest contributors. In the spirit of collaboration, we actively welcome feedback and suggestions, and are open for contributions on articles and thought leadership activities.

Smart Health Articles and Speaking Engagements

Smart Health Community of Practice

The Smart Health Community of Practice (CoP) is a vibrant network of practitioners across the diverse health ecosystem, united by an interest in exploring how technology, innovation and empathic design can help people experience better health and care. We support the adoption of technology in innovative and integrated ways across the health landscape, through peer-to-peer sharing, learning, and the promotion of collaboration across organisational and industry boundaries. 

Join our next Smart Health CoP

Finding Solutions

Through consulting, applied research, and innovative partnerships, we find solutions to entrenched healthcare challenges.

Our consulting services are complemented with our tradition in education. While seeking to achieve specific results for client organisations, we work towards clients taking ownership of the results for sustainable outcomes. We integrate mentorship and experiential learning into the delivery of our consultancy projects, to create meaningful project impacts.

Understanding the unique pressures, challenges, and approaches facing health sector professionals, we tailor our services to best suit the needs of organisations to improve care delivery.

Student Placements

Many of our graduate students undertake 5 to 8-month internship placements with health sector organisations, where they can apply the knowledge they have gained in the classroom and build workable systems and solve real-world problems for local organisations.

Our students gain insight to help tackle workplace challenges, and offer the host organisations a valuable resource to support productivity, problem solving, and potential recruitment.

Recent student placements have taken place within the following organisations:

  • Agency for Integrated Care
  • Integrated Health Information Systems
  • Khoo Teck Puat Hospital
Download the Internship Brochure

Case Studies

Alexandra Health System Care Transformation Initiative

Khoo Teck Puat Hospital (KTPH) adopts an innovative and design thinking approach to create solutions and processes with patients at its core. Even then, the hospital encounters challenges similar to those of other large hospitals as Singapore faces the impact of an ageing population and the rising burden of chronic diseases. ISS is a strategic partner to AHS in tackling these challenges, through a business transformation programme that will streamline care processes and information flow to reimagine the model of care across the cluster. In 2014, ISS facilitated a comprehensive envisioning process to inform the direction of this transformation programme, which commenced in 2015.

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Integrated Health Information Systems (IHiS) – Developing an Enterprise Architecture Framework for Singapore Public Healthcare

ISS provided coaching services and jointly developed the Enterprise Architecture (EA) with the IHiS team. IHiS’ aim was to leverage EA to align its technology investments and initiatives to enable integrated patient-centric health services, thus facilitating seamless information flow, cross-functional collaboration and quality care services. A four-phase project was adopted.

Download Poster

NUS-ISS Smart Health Designathon 2016

This is a 4-week design thinking challenge to imagine a shared community space, designed to help people stay healthily living at home. It aims to build design thinking and innovation skills for healthcare professionals and others trying to improve the future experience of health. This is a crowdsourcing concepts to inform a future smart health pilot space.

The winners who emerged are team Cafe 80/120 and team Chronosense. The prize presentation was held at the ISS35 Anniversary Dinner at Resorts World Sentosa on 30 Sep 2016. Photos can be found here

Collaborate with Us

We connect partners from different corners of the health sector to explore entrenched problems and emerging technologies. We take on exciting new challenges to tackle and bring the applied research skills of both staff and students to projects, complementing the expertise of our health transformation partners. 

Secure Benchmarking

Working alongside Integrated Decisions Systems Consultancy Pte (IDSC), NUS-ISS is exploring the potential impacts of, and opportunities to tackle productivity challenges in healthcare through secure benchmarking. Using statistical regression, data can be analysed to help us understand where performance inefficiencies lie, which in turn can help to inform how to improve performance. Secure benchmarking allows organisations to assess their performance against others without revealing organisational or patient information.

Digital Patient Engagement

In partnership with a Singapore-based healthtech SME, we are developing a digital patient engagement service utilising behavioural economics, design thinking, and user experience design techniques. The service aims to connect public and private health services for patient-centric delivery.