ISS-UXC Seminar: Move IT from Cost to Value Centre using IT Service Management and COBIT

A general perception that business users have is that IT is a cost centre rather than a value centre. What is a value centre and are there ways to move to it?

Come to this seminar to learn how to become a value centre by moving into all 4 aspects of such a centre – namely, combining four distinct sources of value:

  1. Cost Centre – focus on operational efficiency
  2. Service Centre – focus on supporting existing business strategy
  3. Investment Centre – focus on creating new IT-related business opportunities
  4. Profit Centre – focus on cost transparency, utilisation and charging

Enquiries

Please email issmarketing@nus.edu.sg

Who Should Attend

IT Managers, IT Project Managers and IT Service Management Professionals.

Date / Time / Venue
  • 25 Jul 2014, Friday
  • 2.00pm – 5.05pm (Registration begins at 1.30pm)
  • Institute of Systems Science
    25 Heng Mui Keng Terrace
    Singapore 119615
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Free Admission Register Now Registrations ends on Wednesday, 23 Jul 2014 Seats are limited and will be reserved on a first-come-first-serve basis.

Seminar Agenda

1:30pm Registration
2:00pm Welcome Address
2:10pm Why does IT need to change?

Mr. Jamie Donoghue Principal Consultant, UXC Consulting

This presentation will explain what are the key areas of change that CIOs would like to make in their organisations. Specifically referring to the demand for IT to change from providing boxes and services, to providing thought-leadership, technology trend-analysis, R&D and Innovation, BRM Roles, Supplier/Contract Specialists etc and, what the likely outcome would be if IT did not change i.e. being replaced by a vendor.

2:40pm What 'is' the Current Value of your ITSM?

Mr. Krist Yong Senior Consultant, UXC Consulting

Where are you now in terms of ITSM processes and automation? Are you just at the typical implementation that only focuses on Incident/Problem and Change? Or are you already carrying out other ITSM processes (including Service Strategy processes)? This talk will use one of the leading ITSM tools as a benchmark of the wide range of processes and automation possible to compare against what your organisation is currently doing.

3:10pm Refreshment
3:30pm Aligning IT to Corporate Strategy

Mr. Goh Boon Nam Chief, New Initiatives & Strategic Planning, Institute of Systems Science, NUS

In this presentation, hear how you can expand on the usage of COBIT Align-Plan-Organise Domain to link Business Strategy to what you want to be in terms of IT Services and Portfolio.

4:00pm

Integrating organisational change within IT transition and transformation

Mr. Jamie Donoghue Principal Consultant, UXC Consulting

This presentation will highlight the need to integrate Organisational Change Management (Kotter, Lewin etc). It will also explain what is likely to go wrong if the organisation does not buy into the change and provide guidance on how this can be overcome.

4:30pm Measuring ROI and rewarding IT executives based on their contribution to profits

Mr. Alvin Goh Senior Consultant, UXC Consulting

This presentation will discuss cost transparency and the difficulties with 'managing by Excel'. It will also include examples of how better tools can improve the measurement of ROI and the value this brings not just to IT but to the wider-organisation.

5:00pm Goodbye

Speaker's Bio

Mr. Jamie Donoghue Mr. Jamie Donoghue Principal Consultant, UXC Consulting
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Mr. Jamie Donoghue Principal Consultant, UXC Consulting

Mr. Jamie Donoghue has over 17 years of experience in the IT industry working for best in class companies in the UK, Australia and Asia.

With an extensive track record of success demonstrated in strategy, design, architecture and technology, Jamie’s expertise centers around achieving real organisational benefits by applying effective management practices, organisational change, improvement and the pragmatic application of technologies. Like no other ITSM consultant, Jamie is able to translate standards and frameworks to practical and technical solutions that have real relevance for IT management and staff.

Mr. Krist Yong Mr. Krist Yong Senior Consultant, UXC Consulting
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Mr. Krist Yong Senior Consultant, UXC Consulting

Mr. Krist Yong has extensive experience in the IT/Telco industry and has worked in various parts of the Asia Pacific. He is an accredited and highly successful expert in Project/PMO Management and IT Service Management.

As a Consultant for UXC Consulting, Krist provides training, advisory and implementation services regarding ITIL and PMO Management best practices. His work is characterised by great practical insight, measurable capability enhancements and benefits experienced by customers.

Mr. Goh Boon Nam Mr. Goh Boon Nam Chief, New Initiatives & Strategic Planning, Institute of Systems Science, NUS View Biography
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Mr. Goh Boon Nam Chief, New Initiatives & Strategic Planning, Institute of Systems Science, NUS

Mr. Goh Boon Nam has over 20 years of management experience in IT, holding management portfolios in IT governance, planning, architecture, quality and process improvement, application development, operations, human resource development, financial management and outsourcing.

At ISS, he oversees the initiation and incubation of new venture areas. In addition, he also teaches and consults on enterprise architecture, business analysis and IT process improvement (eg. IT service management and CMMI).

Mr. Alvin Goh Mr. Alvin Goh Senior Consultant, UXC Consulting
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Mr. Alvin Goh Senior Consultant, UXC Consulting

Mr. Alvin Goh has spent over 12 years working for companies in FMCG, Government, Banking and Engineering industries.

His experience spans from local, regional and global roles in Service Desk, Operations Command, Technical Management, Account Management, Process Ownership, Process Management, Process Governance, from both service provider and customer perspectives. He uses his experience and knowledge to balance theory with practicality to help businesses maximise their IT efficiency, increase operational stability and increase user satisfaction.



Last updated 22 July 2014

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