The 6th ITSM Community of Practice (CoP) Forum presents - Why you and your organisation should consider ISO20000 for IT Service Management

The 6th ITSM Community of Practice (CoP) Forum presents - Why you and your organisation should consider ISO20000 for IT Service Management

Most ITSM professionals would be familiar with ITIL but many would not know about ISO20000 (or more accurately ISO/IEC 20000).  ITIL helps an individual to achieve his own certification in specific ITIL knowledge. ISO/IEC 20000, on the other hand, focuses on ensuring that all the staff in an organisation implement ITSM best practices in an aligned and comprehensive manner to achieve the objectives of the organisation.  ISO/IEC 20000 also provides a means to provide recognition, via certification, that an organisation has achieved this level of service excellence.

For those individuals and organisations that strive to achieve successes in implementing the relevant processes in ITIL, they may be wondering how well they are doing, how can they improve and how they could provide an assurance to their customers that their IT and business processes are aligned to provide the highest standard of quality services to their customers. This can be achieved through ISO/IEC 20000, which is the world’s first standard for IT Service Management.

This presentation strives to give a high-level overview of the ISO/IEC 20000 standard, how it can be implemented and how certification for its achievement can be obtained.  

An IT Service Management Community of Practice (ITSM CoP) Forum

The IT Service Management Community of Practice (ITSM CoP) is a community for professionals involved in IT Service Management to share their knowledge and experience so as to encourage learning and support for each other through a vibrant network of practitioners. Click here to join our LinkedIn group.

Who Should Attend

IT Professionals involved in IT Service Management

Date / Time / Venue
  • 30 Sep 2016, Friday
  • 9:00am – 10:30am (registration starts at 8:30am)
  • Institute of Systems Science
    25 Heng Mui Keng Terrace
    Singapore 119615
View Map
Free Admission Register Now Registration ends
on Wednesday, 28 Sep 2016 

Forum Agenda

8:30 am Registration
9:00 am Welcome to ITSM Community of Practice
9:05 am Why you and your organisation should consider ISO20000 for IT Service Management

Part 1 - What is ISO20000 and its certification process
Mr. Chris Ng
Product Manager cum Lead Auditor, TÜV SÜD PSB
9:35 am  Part 2 - Implementation of ISO20000
Mr. Goh Boon Nam
Chief, IT Service Management, NUS-ISS
9:50 am Q & A Session
10:00 am
Refreshment & Networking
10:30 am Thanks & Goodbye

Speakers

Chris_Ng Mr. Chris Ng Product Manager cum Lead Auditor, TÜV SÜD PSB View Biography
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Mr. Chris Ng Product Manager cum Lead Auditor, TÜV SÜD PSB

Chris is the Product Manager cum Lead Auditor with TÜV SÜD PSB. 

He is also a qualified Lead Assessor for ISO 20001 (IT Service Management) as well as other standards such as ISO 27001 (Information Security Mgt System), ISO 9001 (Quality Mgt System), ISO 22301 (Business Continuity Mgt), SS 507 (Business Continuity/Disaster Recovery) & SS 584 (Multi-tier Cloud Security). With regard to ISO20000, he has audited orgnisations such as NCS, Singtel, NEC, NTU, PT PERTAMINA, etc.

He has also contributed to the writing of technical standards – e.g. as the pioneer who helped to draft the Singapore Common Criteria Evaluation and Certification Scheme (SCCECS), a national scheme that is used to certify IT security products or systems. 

Prior to joining TÜV SÜD PSB, Chris has taken on a variety of interesting roles in the IT industry, ranging from Pre-, Post-sales, Regional Consulting and the product development of the relevant IT product and services. 

Chris currently holds a Master degree in Information Technology Management. He also holds various professional qualifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) and Associate Business Continuity Professional (ABCP).

Boon Nam Mr. Goh Boon Nam Chief, IT Service Management, NUS-ISS View Biography
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Mr. Goh Boon Nam Chief, IT Service Management, NUS-ISS

Boon Nam has over 20 years of management experience in IT, holding management portfolios in IT governance, planning, architecture, quality and process improvement, application development, operations, human resource development, financial management and outsourcing. He has also developed and implemented various IT management processes, and successfully led IT organisations in achieving CMM / CMMI Level 3. He was also engaged in national IT efforts including marketing CITPM to regional computer societies as the then Secretary of the Special Regional Interest Group on Certification in the South East Asia Regional Computer Confederation as well as being the Honorary Secretary in initiating the set up of the National Infocomm Competency Centre (both organizations being predecessors to current regional and national IT competency organizations). At ISS, he oversees the initiation and incubation of new venture areas. In addition, he also teaches and consults on enterprise architecture, business analysis and IT process improvement (eg. IT service management and CMMI).


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