NUS-ISS Seminar - Untangling the Web: Systems Approach for Healthcare's Wicked Problems and Digital Solutions

Shailu Suresh is the Chief of Digital Health Practice at the NUS-ISS. With 25 years of collective work experience in Singapore and India, in various fields, such as wet bench research, research management, lecturing, hospital operations and management, in both private and public healthcare sectors,

Shailu has more than 14 years of working experience in the healthcare and biomedical sciences domain in Singapore. She has held senior management and administrative posts at various government and statutory boards including overseeing hospital operations for 4 years at Mount Elizabeth hospital and heading Gleneagles hospitals in Bangalore, India, as the CEO for 2 years. In her role as the CEO for the hospitals in India, she was also engaged in training the hospital staff in service excellence and productivity improvement, using tools such as Kaizen and 6-S.

Apart from hospital operations, during the 2020 COVID-19 pandemic, she led and managed the ground operations for Singapore’s Covid-19 National Testing and Operations Task Group as the Senior Deputy Director at Health Promotion Board. In this role, she had complete oversight of the swab operations’ end-to-end workflow and was in charge of the overall planning, developing standard operating procedures and co-ordinating with various whole of government (WOG) sector leads to ensure smooth swab operations throughout Singapore.

About 10 years of her working life has been in the areas of biomedical research and academics, teaching subjects such as Biochemistry, Human Anatomy and Physiology and Research Methodologies, at Nanyang Polytechinc and MDIS respectively.

Shailu and her team will be working towards accomplishing the Digital Health's mission of transforming the future experience of health through technology, data and design. 

Sean Lam is the deputy director for the SingHealth Health Service Research Centre. He is also an Adjunct Associate Professor with the Duke-NUS Health Service and Systems Research Signature Program and the SingHealth Duke-NUS Global Health Institute. His research passion lies in the application of decision science and quantitative methodologies to solve complex health system problems. His interdisciplinary research focus aims to advance academic knowledge and influence healthcare policy and practice, promoting a data-driven, evidence-based, and patient-centric approach towards the effective delivery of health services.

Dr Ng Yeuk Fan is a Senior Consultant Public Health Physician experienced in health systems and services planning and evaluation, healthcare corporate transformation, organisation development and change management.

He is currently Director & Head of Corporate Development in Yishun Health, a member of the National Healthcare Group. As the Director, he is responsible for value based care & services planning, health system & services evaluation, insights & analytics, corporate planning, and organisation development. Ongoing focus areas include the development and deployment of a Unified Care Model for the Yishun Zone Regional Health System in NHG, development of a health system and health services performance measurement framework, value-based transformation of lifelong care and episodic care services, development of person-centered needs assessment tools, implementation of needs-based population segmentation tool, development of population outcomes and financial risk prediction models, deployment of population health survey for the North of Singapore, development of a unified data model for population health systems, and development of organisation development methods to accelerate health system transformation.

Dr Ng is an Adjunct Associate Professor in the Saw Swee Hock School of Public Health, as well as Adjunct Associate Professor in the Health Systems & Services Research Program in the Duke-NUS Medical School. He is also a physician faculty in the National Preventive Medicine Residency Programme in National University Health System, and a clinical teacher in the Lee Kong Chian School of Medicine.

His academic interests include the application of systems thinking, design thinking and complexity thinking in health systems, value based care, integrated care, population health systems and health system transformation.

Yoann Sapanel is a pre-eminent expert in bridging payer perspectives with medical technology development. He is the Head of Health Innovation, at the Institute for Digital Medicine (WisDM) at the Yong Loo Lin School of Medicine, National University of Singapore, where he accelerates cross-industry, public–private collaborations to validate, implement and scale first-in-kind pharmacological and digital technology into the clinic. Yoann co-authored the best-selling book, Medicine Without Meds, published by Johns Hopkins University Press.

Mr. Glenn Neo is the Director of Innovation Capabilities Enablement (ICE) of Synapxe Pte Ltd. 
As the Director for ICE, Glenn leads his team to develop innovation strategies and capabilities to accelerate HealthTech exploration and experimentation, as well as establish and manage programmes and platforms that spur innovation through collaboration. The alliances formed bridge across the healthcare and technology sectors, and bring together dynamic resources to advance smart health innovations aimed at transforming population health. 

Glenn was the past-immediate Chief Information Officer of Woodlands Health (WH). In the six years he held this role, Glenn led the delivery of more than 60 IT infrastructure, applications and innovation projects to improve patient care and care productivity. The 1,800-bed campus, with fully integrated acute and community hospitals, specialists’ outpatient clinics, and an intermediary & long-term care facility, will reinvent the way healthcare is delivered through data analytics, artificial intelligence and smart technologies for better health outcomes. 

Before joining Singapore public healthcare, Glenn has held senior roles in consulting, systems integration and angel-investing businesses - across the public sector, defence engineering, supply chain logistics and financial services domains in the Asia Pacific region.