NICF - ITIL® Managing Across the Lifecycle

Overview

The ITIL® Managing Across the Lifecycle Certificate (MALC) is the final component leading to the ITIL® Expert in IT Service Management qualification.

Managing Across the Lifecycle Certificate is the capstone qualification which completes the ITIL® Intermediate course level and brings together a complete lifecycle approach to service management. This 5-day course immerses participants in the end-to-end of the ITIL® lifecycle with focus on business, management and supervisory objectives, purpose, processes, functions and activities. Participants will also gain valuable knowledge on the interfaces and interactions between the processes covered in the Service Lifecycle.


Upcoming Classes

Class 1 12 Mar 2019 to 18 Mar 2019 (Full Time)

Duration: 5 days

When:
Mar:
12, 13, 14, 15, 18
Time:
9am - 5pm

Class 2 17 Mar 2020 to 23 Mar 2020 (Full Time)

Duration: 5 days

Time:
09:00am to 05:00pm



Key Takeaways

  • Key concepts of service lifecycle
  • How to integrate ITSM processes
  • Implementing, measuring, governing and improving ITSM



Who Should Attend

  • IT professionals involved in IT Service Management
  • Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is the final mandatory module

Pre-requisite

Documentary evidence of 17 ITIL® qualification credits must be presented to gain admission to this certification level (Copies of ITIL® Certificates must be provided).




What Will Be Covered

  • Introduction to IT service management business and managerial issues
  • Management of strategic change and risk management
  • Managing the planning and implementation of IT service management and understanding organisational challenges
  • Service assessment and understanding complementary industry guidance

Format

Lectures, discussions, class exercises, workshops, certification exam  



Fees

Course fees and exam fees are payable as follows:


(a) Course Fees

International Participants

Singaporeans/PRs

Full course fee

S$2500

S$2500

7% GST on full course fee

S$175

S$175

Total nett course fee payable, including GST

S$2675

S$2675


Singaporeans aged 25 and above can use their SkillsFuture Credit to pay for course fees, apart from government subsidies. For more information, click here.

(b) Exam Fees

International Participants/S'poreans/PRs

Exam fee 

S$345

7% GST on fee

S$24.15

Total fee payable S$369.15





Exam & Certificate

Certificate of Completion

The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.

Exam Overview

Examination will be conducted on the last day of the course. It comprises 8 multiple choice, scenario-based, gradient scored questions to be completed within 90 minutes. The passing mark is 70%.




Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available. User ID and password will be provided in the participant’s kit.

Venue

Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Singapore 119615 

Click here for directions to NUS-ISS.

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to isstraining@nus.edu.sg or call 6516 2093 if you have any enquiry or feedback.




Instructors

Mr. Harold Petersen

UXC Consulting View Profile >

Mr. Jamie Donoghue

VisionLed View Profile >

Course Resources

Develop your Career in the Following
Training Roadmap(s)

Please click on the discipline(s) to view the training roadmap of related courses to assess your training needs and goals.

IT Service Management

Be a recognised IT Service Management expert with ITIL® and improve the whole IT service delivery lifecycle.

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