NICF- Communicating and Managing Change

Overview

The introduction of new technologies and the continual evolution of existing IT systems presents incredible opportunities and simultaneous challenges to the modern organisation. Technology alone cannot transform a business. It is critical that the people involved in the implementation and utilisation of new solutions are willing to embrace them as well. An understanding of change management principles can greatly improve the project manager’s chance of success in introducing IT or digital change.

In a rapidly changing business environment driven by IT and digitalisation, the ability for a business to continually adapt to take advantage of new opportunities requires the development of a strong change culture and a skilled, change-ready workforce.  This not only helps to ensure success but just as critically helps to avoid being left behind and rendered obsolete. The effective application of change management and communication techniques to IT and digitisation projects will significantly improve the chance of success for change initiatives. Thus, managers who are leading change management project teams must be equipped with the necessary skills and appropriate toolkit to embark on the transformation journey.

The NUS-ISS Change Management for IT Projects draws extensively upon the practitioner experience of our lecturers. Having delivered complex, large scale change programmes locally and internationally, our course lecturers will share the frameworks and tools they have applied in industry settings. In the process, common pitfalls will be highlighted, with expert advice on how to overcome or avoid them.

The course is designed to address the particular challenges associated with the implementation of new IT systems or technologies, although the principles of change management, and the frameworks taught, could be applicable for all change management situations. The programme is delivered using blended learning techniques including experiential role-play, and hinges around IT case study activities to support participants in practical application of the skills taught.

Upon successful completion of this course, you will earn 19.5 PDUs (Business: 12.5, Leadership: 7) that can be used to maintain your PMP® credential. Note that for the purpose of PDU reporting by those with PMP® credentials, the PMI REP Provider Number of ISS is “2339”.
  • NICF- Communicating and Managing Change
  • NICF- Communicating and Managing Change

Enquiry

Please contact Ms. Geraldine WONG at tel: 65168554 or email for more details.

Facts

Class Time: 9:00am - 5:00pm

PDU: 19.5

PDU and PD hours are available for this course

In Collaboration with...

PMI-REP (with registration mark) for web

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

This course is part of the IT Planning, Governance & Enterprise Architecture Series offered by NUS-ISS.

Upcoming Classes

Class 128 Jan 2019 to 30 Jan 2019 (Full Time)

Duration: 3 days

Time:
9:00am - 5:00pm

Class 228 Aug 2019 to 30 Aug 2019 (Full Time)

Duration: 3 days

Time:
09:00am to 05:00pm

Class 312 Feb 2020 to 14 Feb 2020 (Full Time)

Duration: 3 days

Time:
09:00am to 05:00pm

Course Details

  • Key Takeaways
  • Who Should Attend
  • What Will Be Covered
  • Fees & Funding
  • Certificate
  • Preparing for Your Course

On completion of the course, the participants would be able to:

  • Understand the underlying principles of change management and communications
  • Devise communication, change management and knowledge management approaches to support IT and digitalisation project objectives
  • Recognise common consequences of IT change, including resistance to change among stakeholders, and select appropriate interventions to address them
  • Identify and map stakeholders and determine appropriate engagement strategies to support the change initiative
  • Understand the importance of, and opportunities for, knowledge management through the change process
  • Determine when and how to apply a variety of change management, information management, and communications planning tools, templates and checklists

 

  • Chief Information Officers
  • Chief Technology Officers
  • Chief Digital Officers
  • Change Managers
  • Project Managers
  • IT Managers
  • Marketing Managers
  • Those responsible for introducing new technologies or IT systems to an organisation
  • Fundamentals of change management and communications
  • Vision for IT change
  • Stakeholder engagement
  • Communicating IT change
  • Managing internal and external communications
  • Enabling IT change through organisational alignment, motivation and training

Format

The course will be delivered through a series of interactive lectures, with a strong participative theme. Workshop activities and case studies will help participants to develop their understanding and embed skills. 

Self-sponsored

International Participants

S'poreans and PRs 
(aged 21 and above)

SkillsFuture Mid-Career Enhanced Subsidy1 
(S’poreans aged 40 and above)

Workfare Training Support 
(S’poreans aged 35 and above, and earn ≤ $2,000 per month)

Full course fee

S$2700

S$2700

S$2700

S$2700

7% GST on full course fee

S$189

S$189

S$189

S$189

Less: Grant Amount

-

(S$292.50)

(S$975)

(S$2565)

Total nett course fee payable, including GST

S$2889

S$2596.50

S$1914

S$324


Singaporeans aged 25 and above can use their SkillsFuture Credit to pay for course fees, apart from government subsidies. For more information, click here.

Company-sponsored

International Participants

S'poreans and PRs 
(aged 21 and above)

SkillsFuture Mid-Career Enhanced Subsidy1 
(S’poreans aged 40 and above)

Workfare Training Support
(S’poreans aged 35 and above, and earn ≤ $2,000 per month)

Enhanced Training Support for SMEs^

Full course fee

S$2700

S$2700

S$2700

S$2700

S$2700

7% GST on full course fee

S$189

S$189

S$189

S$189

S$189

Less: Grant Amount

-

(S$292.50)

(S$975)

(S$2565)

(S$975)

Total nett course fee payable, including GST
(*companies need to submit training grant via Skillsconnect)

S$2889

S$2596.50

S$1914

S$324

S$1914


*Companies will be required to submit the training grant for ISS endorsement in the Skillsconnect system 30 days before course start date OR no later than 30 days after course start date.

Application is via Skillsconnect. You may wish to refer to Skillsconnect guide 4.1 for more information.

^For more information on Enhanced Training Support for SMEs, click here.

This course is aligned to the National Infocomm Competency Framework (NICF) and accredited by SSG. Absentee payroll subsidy is available for eligible companies and companies on a short work week system will receive the absentee payroll subsidy based on their employees' current income. Please visit www.ssg.gov.sg for full details.

Certificate of Completion

The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.

WSQ Assessment

  • Broad Schedule of Assessment: Participants will be assessed during the course, through workshop activities and through an end of course assessment
  • Passing Criteria: Evidence that module objectives have been understood will be ascertained by lecturers for the workshop activities; 80% of the end of course assessment questions must be correct
  • Assessment Method: Interactive workshop exercises and end of course written assessment

Upon passing the assessment, Statement of Attainment (SOAs) will be issued to certify that the participant has passed the following Competency Units:

  • IT-PM-409S-1 Manage Project Knowledge and Communications

Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency units. ISS reserves the right not to disclose any information on the course assessment process.

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available. User ID and password will be provided in the participant’s kit.

Venue

Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Singapore 119615 

Click here for directions to NUS-ISS.

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to isstraining@nus.edu.sg or call 6516 2093 if you have any enquiry or feedback.

Course Resources

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