NICF- Digital User Experience Design

Overview

This 3-day introductory course focuses on the principles and techniques in the design of good user experience in software applications. It traverses through the requirement, analysis, design and validation phases of the user experience design life cycle with emphasis on building empathy with users. Case scenarios, examples, exercises and workshops will be used throughout the course for participants to individually experience and reflect on what is good and bad UX design.

Designing for applications is about more than just usability. It is also about how well a particular application is able to relate, interact and serve for a meaningful experience. Good user experience encourages a higher engagement rate and sustained use of the applications. It also renders a beneficial experience for the user, which can lead to an increase in productivity. Bad user experience often leads to a myriad of issues and arguably one of the most damaging, is to the organisation’s or company’s image.

This course is part of the Digital Innovation & Design Series offered by NUS-ISS.
  • NICF- Digital User Experience Design
  • NICF- Digital User Experience Design

Enquiry

Please contact Ms. Jane LIM at tel: 66013975 or email for more details.

Facts

Class Time: 9:00am - 5:00pm

Upcoming Classes

Class 110 Sep 2018 to 12 Sep 2018 (Full Time)

Duration: 3 days

When:
Sep:
10, 11, 12
Time:
9:00am - 5:00pm

Class 224 Oct 2018 to 26 Oct 2018 (Full Time)

Duration: 3 days

When:
Oct:
24, 25, 26
Time:
9:00am - 5:00pm

Class 314 Nov 2018 to 16 Nov 2018 (Full Time)

Duration: 3 days

When:
Nov:
14, 15, 16
Time:
9:00am - 5:00pm

Class 403 Dec 2018 to 05 Dec 2018 (Full Time)

Duration: 3 days

When:
Dec:
03, 04, 05
Time:
9:00am - 5:00pm

Course Details

  • Key Takeaways
  • Who Should Attend
  • What Will Be Covered
  • Fees & Funding
  • Certificate
  • Preparing for Your Course

At the end of the course, participants will be able to:

  • Understand the importance of the user experience
  • Understand the user experience design lifecycle
  • Apply business requirement gathering techniques
  • Develop empathy for user through user research methods
  • Analyse and formulate user needs
  • Organise information and plan for content creation and governance
  • Apply design principles in interface, navigation, visual and interaction design
  • Apply usability test techniques

This course is intended as an introductory course for anyone with an interest or needed requirement to design or develop better digital user experience. Examples might include web application developers, software developers, customer service and support teams, in house development teams.

In addition, it is also suitable for IT or other managers who seek to get an overview of UXD and the key principles underpinning it.
  • Why user experience design matters
  • User experience design lifecycle
  • Understand the users
  • Information architecture and content strategy
  • Principles of design
  • Ideation and prototyping
  • Usability testing

Format

Lectures followed by hands-on workshops

Self-sponsored

International Participants

S'poreans and PRs 
(aged 21 and above)

SkillsFuture Mid-Career Enhanced Subsidy1 
(S’poreans aged 40 and above)

Workfare Training Support2
(S’poreans aged 35 and above, and earn ≤ $2,000 per month)

Full course fee

S$2700

S$2700

S$2700

S$2700

SSG grant

-

(S$1890)

(S$1890)

(S$1890)

Nett course fee

S$2700

S$810

S$810

S$810

7% GST on nett course fee

S$189

S$56.70

S$56.70

S$56.70

Total nett course fee payable, including GST

S$2889

S$866.70

S$866.70

S$866.70

Less additional funding if eligible under various schemes

-

-

(S$540)

(S$675)

Total nett course fee payable, including GST, after additional funding from the various funding schemes

S$2889

S$866.70

S$326.70

S$191.70


Singaporeans aged 25 and above can use their SkillsFuture Credit to pay for course fees, apart from government subsidies. For more information, click here.

Company-sponsored

International Participants

S'poreans and PRs 
(aged 21 and above)

SkillsFuture Mid-Career Enhanced Subsidy1 
(S’poreans aged 40 and above)

Workfare Training Support2
(S’poreans aged 35 and above, and earn ≤ $2,000 per month)

Enhanced Training Support for SMEs3

Notes

Full course fee

S$2700

S$2700

S$2700

S$2700

S$2700

SSG grant

-

(S$1890)

(S$1890)

(S$1890)

(S$1890)

Nett course fee

S$2700

S$810

S$810

S$810

S$810

7% GST on nett course fee

S$189

S$56.70

S$56.70

S$56.70

S$56.70

Total nett course fee payable, including GST

S$2889

S$866.70

S$866.70

S$866.70

S$866.70

Fee payable to NUS-ISS

Less additional funding if eligible under various schemes#
(company needs to submit training grant and claim via Skillsconnect)

-

-

(S$540)

(S$675)

(S$540)

Total nett course fee payable, including GST, after additional funding from the various funding schemes

-

-

S$326.70

S$191.70

S$326.70

Actual financial outlay by company

Various Funding Schemes

1Mid-Career Enhanced Subsidy

  • Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.


2
Workfare Training Support (WTS)

  • Singaporeans aged 35 and above (13 years and above for Persons With Disabilities) and earn not more than $2,000 per month, may enjoy subsidies up to 95% of the course fees.


3
Enhanced Training Support for SMEs (ETSS)

  • SME-sponsored employees (Singaporean Citizens and PRs) may enjoy subsidies up to 90% of the course fees. For more details, click on Enhanced Training Support for SMEs.


Course attendee is eligible for only one funding scheme.

#For company-sponsored participants, companies would need to pay upfront 30% of the course fee to NUS-ISS and submit a training grant application for the remaining eligible subsidies, and subsequently a claim in Skillsconnect. For details, please refer to Skillsconnect guide 4.1 & 5.1.

This course is aligned to the National Infocomm Competency Framework (NICF) and accredited by SSG. Absentee payroll and up to 70% SSG funding of the course fee is available for eligible participants (Singapore Citizens and Permanent Residents). Absentee payroll subsidy is available for eligible companies and companies on a short work week system will receive the absentee payroll subsidy based on their employees' current income. Please visit www.ssg.gov.sg for full details.


Certificate of Completion

The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.

WSQ Assessment 

  • Broad Schedule of Assessment: During the course
  • Passing Criteria: Answer all questions correctly in the written test and achieve objectives in the workshops
  • Assessment Method: Open book individual written test and workshop

Upon passing the assessment, Statement of Attainment (SOAs) will be issued to certify that the participant has passed the following Competency Units:

  • IT-SID-405S-1 Manage Emotional Innovation of Service System
  • IT-TE-501S-1 Design Usability Test

Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency units. ISS reserves the right not to disclose any information on the course assessment process.

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available. User ID and password will be provided in the participant’s kit.

Venue

Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Singapore 119615 

Click here for directions to NUS-ISS.

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to isstraining@nus.edu.sg or call 6516 2093 if you have any enquiry or feedback.

Course Resources

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