Executive Education Programmes designed to build capabilities in infocomm and digital business.
Course Planner 2018
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Innovation is a primary source of competitive advantage in the global marketplace. Service Design leans on concepts and practices in ‘Design Thinking’ to research and develop innovative ideas. The course offers organisations the process, methods, tools and techniques to translate innovation into a reality. In order to maximize the benefits of innovation, organisations are currently focused on three key aspects:
Based on these aspects, this course provides participants with a practical, ‘hands on’ exploration of the principles, tools, and frameworks such as Design Thinking for Service Design. The course also discusses the essentials needed to breed an innovation culture in the organisation.
This course is part of the Digital Innovation & Design series offered by NUS-ISS.
Please contact Ms. Geraldine WONG at
tel: 65168554 or
email for more details.
Class Time: 9am-5pm
Upon completion of the course, Participants will be able to:
This course is applicable to practitioners and managers who need to know how to apply design thinking to evolve ideas from abstract to service concept and design.
This course has been designed for Service, Product, and Project Managers seeking to extend their innovation skillset. The course will be relevant to:
The course will include lectures and hands-on exercises hinged on a Design Challenge given in class.
A typical sequence of the modules is as follows. Where required, any changes to these details will be discussed and confirmed before each run of the course.
This course will cover:
By the end of the course, participants will be able to initiate, design and plan for implementation of innovative solutions to the given design challenge.
S'poreans (below 40 years old)/ PRs (of any age)
SkillsFuture Mid-Career Enhanced Subsidy
(i.e. S’porean aged 40 and above)
Workfare Training Support2
Full course fee
Nett course fee
7% GST on nett course fee
Total nett course fee payable, including GST
Less additional funding if eligible under various schemes#
Total nett course fee payable, including GST, after additional funding from the various funding schemes
Enhanced Training Support for SMEs3
Fee payable to NUS-ISS
Actual financial outlay by company
1Mid-Career Enhanced Subsidy
2Workfare Training Support (WTS)
3Enhanced Training Support for SMEs (ETSS)
Course participant is eligible for only one funding scheme.
#Application for additional funding under the various schemes are to be claimed by the company after completion of course. Claims are submitted via Skillsconnect. You may wish to refer to Skillsconnect guide 4.1 for more information.
This course is aligned to the National Infocomm Competency Framework (NICF) and accredited by SSG. Absentee payroll and up to 70% SSG funding of the course fee is available for eligible participants (Singapore Citizens and Permanent Residents). Absentee payroll subsidy is available for eligible companies and companies on a short work week system will receive the absentee payroll subsidy based on their employees' current income. Please visit www.ssg.gov.sg for full details.
Certificate of Completion
The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.
Upon passing the assessment, Statement of Attainment (SOAs) will be issued to certify that the participant has passed the following Competency Units:
Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency units. ISS reserves the right not to disclose any information on the course assessment process.
Find out more.
WIFI access will be made available. User ID and password will be provided in the participant’s kit.
Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Click here for directions to NUS-ISS.
In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.
All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.
Please feel free to write to email@example.com or call 6516 2093 if you have any enquiry or feedback.
Please click on the discipline(s) to view the training roadmap of related courses to assess your training needs and goals.