Executive Education Programmes designed to build capabilities in infocomm and digital business.
Course Planner 2017
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We offer five practice-based graduate programmes focusing on information technology (IT) and data science.
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It is not enough to just employ social media tools. The ability to analyse and understand their impact, is fast becoming a business imperative. The insights embedded within social media can empower your organisation to make intelligent business decisions. These can lead to improvements in your customer and employee loyalty and in maximising the value of your efforts in sales, marketing, customer service, employee relations and product development. By understanding what your customers think about your organisations, products and services, you can then act quickly and remain competitive.
The Social Media Analytics course will help you to analyse and understand the impact of social media. These include:
With the massive volume and unrelenting continuity of social media, content can be overwhelming. How does a business make sense of it? How can you act upon the trends and sentiments within? And more crucially, how do you deliver the right social media intelligence to the right people at the right time to gain a competitive advantage?
During this course, you will learn how to effectively utilise social media analytics to create value for your organisation in the different departments which include:
Through this course, you will not only learn to interpret the social media data gathered using social media monitoring tools but also, make sense of these data in order to take effective actions.
Please contact Ms. Jane LIM Suet Ming at
tel: 66013975 or
email for more details.
Class Time: 9:00am - 5:00pm
Duration: 3 days
At the end of the course, participants will be able to:
The course is intended for IT, business, and marketing professionals who are involved in social media marketing or social business and who want to understand, interpret and transform social data into effective actions.
This is an intermediate class. Participants should have attended one of our foundation social media classes or are managing a Facebook page on a daily basis. For this class, we assume that participants have an understanding of all social media basics. For an enhanced learning experience, you should ideally have access to the admin of a Facebook business page.
Lecture and workshops
S'poreans (below 40 years old)/ PRs (of any age)
SkillsFuture Mid-Career Enhanced Subsidy
(i.e. S’porean aged 40 and above)
Workfare Training Support2
Full course fee
Nett course fee
7% GST on nett course fee
Total nett course fee payable, including GST
Less additional funding if eligible under various schemes#
Total nett course fee payable, including GST, after additional funding from the various funding schemes
Enhanced Training Support for SMEs3
Fee payable to NUS-ISS
Actual financial outlay by company
1Mid-Career Enhanced Subsidy
2Workfare Training Support (WTS)
3Enhanced Training Support for SMEs (ETSS)
Course participant is eligible for only one funding scheme.
#Application for additional funding under the various schemes are to be claimed by the company after completion of course. Claims are submitted via Skillsconnect. You may wish to refer to Skillsconnect guide 4.1 for more information.
This course is aligned to the National Infocomm Competency Framework (NICF) and accredited by SSG. Absentee payroll and up to 70% SSG funding of the course fee is available for eligible participants (Singapore Citizens and Permanent Residents). Absentee payroll subsidy is available for eligible companies and companies on a short work week system will receive the absentee payroll subsidy based on their employees' current income. Please visit www.ssg.gov.sg for full details.
The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.
Upon passing the assessment, Statement of Attainment (SOAs) will be issued to certify that the participant has passed the following Competency Units:
Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency units. ISS reserves the right not to disclose any information on the course assessment process.
Find out more.
WIFI access will be made available. User ID and password will be provided in the participant’s kit.
Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Click here for directions to NUS-ISS.
In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.
All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.
Please feel free to write to email@example.com or call 6516 2093 if you have any enquiry or feedback.
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