NICF- Facilitation and Negotiation for Business Analysis

Overview

Facilitation and Negotiation are listed as some of the underlying competencies a Business Analyst should possess (source: A Guide to Business Analysis Body of Knowledge (BABOK) version 3). Facilitative Business Analysts produce better results possessing the buy-in of all stakeholders enabling the greatest chance of success. 

The role of a business analyst includes facilitating collaborations and negotiations between the various user classes and the developers to ensure that sensible priority decisions are made. A business analyst spends a significant amount of time eliciting requirements. 

Yet, many business analysts lack formal training on this important facilitation skill. They tend to spend a lot of time trying to negotiate agreement on requirements between users, steering committee and sometimes even the development team. The lack of convincing negotiation skills will leave conflicts unresolved but on a more damaging front, it will also render the business analyst incompetent.

This course will equip all Business Analysts with the soft skills to plan and manage a series of facilitation sessions to elicit the requirements for a project.

This course is part of the Business Analysis Series offered by NUS-ISS.
  • NICF- Facilitation and Negotiation for Business Analysis
  • NICF- Facilitation and Negotiation for Business Analysis

Enquiry

Please contact Ms. Elizabeth EE at tel: 65165409 or email for more details.

Facts

Class Time: 9:00am - 5:00pm

PDU: 15

PDU and PD hours are available for this course

Upcoming Classes

Class 115 Oct 2018 to 17 Oct 2018 (Full Time)

Duration: 3 days

Time:
9:00am - 5:00pm

Course Details

  • Key Takeaways
  • Who Should Attend
  • What Will Be Covered
  • Fees & Funding
  • Certificate
  • Preparing for Your Course

At the end of the course, you will be able to:

  • Plan facilitation sessions 
  • Conduct a facilitation session
  • Apply the appropriate facilitation techniques for a given session 
  • Formulate a strategy for negotiation 
  • Conduct the negotiation effectively

This course is targeted at:

  • Business Analysts
  • Other IT professionals who are required to facilitate or negotiate to an agreed outcome on requirements

The course covers the following topics:

  • Principles of facilitation
  • Basic facilitation method
  • Facilitating Joint Application Design (JAD) workshop(s)
  • Planning a facilitated session
  • Facilitation technique and tools
  • Negotiation Basics
  • Integrative Negotiation

Format

Lecture and classroom exercises 

Self-sponsored

International Participants

S'poreans and PRs 
(aged 21 and above)

SkillsFuture Mid-Career Enhanced Subsidy1 
(S’poreans aged 40 and above)

Workfare Training Support 
(S’poreans aged 35 and above, and earn ≤ $2,000 per month)

Full course fee

S$2700

S$2700

S$2700

S$2700

7% GST on full course fee

S$189

S$189

S$189

S$189

Less: Grant Amount

-

(S$292.50)

(S$975)

(S$2565)

Total nett course fee payable, including GST

S$2889

S$2596.50

S$1914

S$324


Singaporeans aged 25 and above can use their SkillsFuture Credit to pay for course fees, apart from government subsidies. For more information, click here.

Company-sponsored

International Participants

S'poreans and PRs 
(aged 21 and above)

SkillsFuture Mid-Career Enhanced Subsidy1 
(S’poreans aged 40 and above)

Workfare Training Support
(S’poreans aged 35 and above, and earn ≤ $2,000 per month)

Enhanced Training Support for SMEs^

Full course fee

S$2700

S$2700

S$2700

S$2700

S$2700

7% GST on full course fee

S$189

S$189

S$189

S$189

S$189

Less: Grant Amount

-

(S$292.50)

(S$975)

(S$2565)

(S$975)

Total nett course fee payable, including GST
(*companies need to submit training grant via Skillsconnect)

S$2889

S$2596.50

S$1914

S$324

S$1914


*Companies will be required to submit the training grant for ISS endorsement in the Skillsconnect system 30 days before course start date OR no later than 30 days after course start date.

Application is via Skillsconnect. You may wish to refer to Skillsconnect guide 4.1 for more information.

^For more information on Enhanced Training Support for SMEs, click here.

This course is aligned to the National Infocomm Competency Framework (NICF) and accredited by SSG. Absentee payroll subsidy is available for eligible companies and companies on a short work week system will receive the absentee payroll subsidy based on their employees' current income. Please visit www.ssg.gov.sg for full details.


Certificate of Completion

The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.

WSQ Assessment

  • Broad Schedule of Assessment: The assessment will be conducted throughout the classroom days (group workshop & individual quiz)
  • Passing Criteria: The group workshop will evaluate the team effort while the individual quiz (scenario-based) will evaluate the understanding of the key takeaway. The passing marks for both group workshop as well as the individual quiz is ≥ 50%
  • Assessment Method: Group workshop will be based on case study and team will work on the solution and present it together; individual assessment – open-book quiz

Upon passing the assessment, Statement of Attainment (SOAs) will be issued to certify that the participant has passed the following Competency Units:

  • IT-RG-401S-1 Determine business expectations and needs
  • IT-NEG-401E-1 Facilitate negotiations

Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency units. ISS reserves the right not to disclose any information on the course assessment process.

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available. User ID and password will be provided in the participant’s kit.

Venue

Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Singapore 119615 

Click here for directions to NUS-ISS.

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to isstraining@nus.edu.sg or call 6516 2093 if you have any enquiry or feedback.

Course Resources

Develop your Career in the Following
Training Roadmap(s)

Please click on the discipline(s) to view the training roadmap of related courses to assess your training needs and goals.

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