Executive Education Programmes designed to build capabilities in infocomm and digital business.
Course Planner 2019
Courses with PDUs
Executive Education Flyer
We offer five practice-based graduate programmes focusing on information technology (IT) and data science.
Your alternative pathway to continuing education without disrupting your career.
Clusters of expertise focusing on building leadership, best practice, and capability development in areas of Digital Government and Smart Health.
Meet the NUS-ISS Team and learn about our story and achievements.
This course is taught by experienced managers and consultants who are certified ITIL® Experts. It will provide essential understanding and skills on the fundamentals of managing IT as a total service over its entire service lifecycle. The course will cover ITIL®, internationally acknowledged as the best practice for such IT service management.
ITIL® is among the fastest growing IT management certifications worldwide. Just from 2009 to 2013 alone, the total ITIL® Foundation certifications were estimated to have more than doubled from 700,000 in 2009 to greater than 1,600,000 in 2013 (source: ITIL foundation certificate since 1994).
It is applicable and beneficial for any IT professional with at least one year of working experience. IT professionals who are more experienced and with other IT-related skills such as project management, will also benefit from the knowledge and higher competency that ITIL® will add to their existing skillset.
Past participants of this course have included private individuals and those from MNCs, GLCs, government agencies and SMEs. The industry backgrounds of these individuals vary and these include finance, IT, manufacturing and service.
This course teaches IT service management practices, principles and concepts. Class exercises, workshops and quizzes are utilised extensively to reinforce the participants' understanding and practice of the concepts as well as in assessing their competency. The course also includes the ITIL® Foundation Exam leading to the ITIL® Foundation Certificate for successful participants.
Upon successful completion of this course, you will earn 13.5 PDUs (PM: 11, Business: 2.5) that can be used to maintain your PMP® credential. Note that for the purpose of PDU reporting by those with PMP® credentials, the PMI REP Provider Number of ISS is “2339”.
Duration: 3 days
Upon completion of this course, participants would be able to:
Lectures, discussions, class exercises, workshops, quiz and certification exam
Course fees and exam fees are payable as follows:
(a) Course Fees
Full course fee
7% GST on full course fee
Total nett course fee payable, including GST
(b) Exam Fees
7% GST on fee
1up to 70% CITREP+ funding for Professionals (Singaporeans and Singapore PRs) and 100% CITREP+ funding for Students / NSF (Singaporeans) is available for the net payable exam fee
In Partnership With: Driven by:
The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.
Upon passing the assessment, Statement of Attainment (SOAs) will be issued to certify that the participant has passed the following Competency Units:
Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency units. ISS reserves the right not to disclose any information on the course assessment process.
The course also includes the ITIL® Foundation Exam which leads to the ITIL® Foundation Certificate for successful participants.
The 60-minute, 40 questions, multiple-choice ITIL® certificate exam is scheduled on the last day of the course. Passing mark is at least 26 correct answers out of the 40 questions.
Find out more.
WIFI access will be made available. User ID and password will be provided in the participant’s kit.
Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Click here for directions to NUS-ISS.
In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.
All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.
Please feel free to write to firstname.lastname@example.org or call 6516 2093 if you have any enquiry or feedback.
Please click on the discipline(s) to view the training roadmap of related courses to assess your training needs and goals.
Be a recognised IT Service Management expert with ITIL® and improve the whole IT service delivery lifecycle.