NICF- ITIL® Release, Control and Validation Certificate

Overview

This is one of the ITIL® Intermediate Level courses leading to the ITIL® Expert Certificate. You may refer to the official ITIL® Credit Profiler on suitable course combinations that will lead to the Expert certification.

The 5-day course immerses participants in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The primary focus of this course is on the Transition Lifecycle phase with its process activities and supporting methods and approaches to executing these processes. To implement new and changed services in a controlled and cost-effective manner, IT departments must successfully employ and utilise ITIL® Release, Control and Validation best practices.

Upon successful completion of this course, you will earn 25.5 PDUs (PM: 25.5) that can be used to maintain your PMP® credential. Note that for the purpose of PDU reporting by those with PMP® credentials, the PMI REP Provider Number of ISS is “2339”.


Upcoming Classes

Class 1 05 Mar 2019 to 11 Mar 2019 (Full Time)

Duration: 5 days

When:
Mar:
05, 06, 07, 08, 11
Time:
9:00am - 5:00pm

Class 2 20 Aug 2019 to 26 Aug 2019 (Full Time)

Duration: 5 days

Time:
09:00am to 05:00pm



Key Takeaways

  • How to prepare for changes
  • How to manage transitions to allow change and yet minimise incidents arising from the change
  • How to learn and apply any lessons learnt to future work



Who Should Attend

The course is designed for:

  • IT professionals involved in IT service management implementation and improvement programmes
  • Operational staff, managers and team leaders involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation

Pre-requisite

ITIL® Foundation v3 Certificate (or v3 Foundation Bridge certificate)




What Will Be Covered

  • Introduction and overview
  • Processes that support the Service Management Lifecycle

    • Change management
    • Service asset & configuration management
    • Knowledge management
  • Processes that are focused within the service transition stage

    • Service validation & testing
    • Release & deployment management
    • Request fulfillment
    • Change evaluation
    • Evaluating services against target performance in the context of change
  • Organising for service transition

    • Roles & responsibilities
    • Technology & implementation considerations
    • Common service attributes
    • Continual service improvement

Format

Lectures, discussions, class exercises, workshops, quiz and certification exam



Fees

Course fees and exam fees are payable as follows:


(a) Course Fees

International Participants

Singaporeans/PRs

Full course fee

S$2500

S$2500

7% GST on full course fee

S$175

S$175

Total nett course fee payable, including GST

S$2675

S$2675


Singaporeans aged 25 and above can use their SkillsFuture Credit to pay for course fees, apart from government subsidies. For more information, click here.

(b) Exam Fees

International Participants/S'poreans/PRs1

Exam fee 

S$401.20

7% GST on fee

S$28.08

Total fee payable S$429.28


1up to 70% CITREP+ funding for Professionals (Singaporeans and Singapore PRs) and 100% CITREP+ funding for Students / NSF (Singaporeans) is available for the net payable exam fee

CITREP+ Endorsement

In Partnership With:                          Driven by:   

TeSA_1_with an initiative of skillsfuturelogo-imda

 

CITREP+ supports:

  • up to 70% of the exam fees, capped at $500 (exam only) per trainee for Professionals
  • up to 100% of the exam fees, capped at $500 (exam only) per trainee for Students and/or Full-Time National Service (NSF). For more details, please refer to CITREP+ Claim Application Guide

Funding support is eligible for Singapore Citizens and Permanent Residents. Valid for courses and examinations commencing on or before 31 March 2019.

Terms and conditions apply. Please visit www.imda.gov.sg/citrep for full details.

MR CODE: CITREP+/FY18/MR/18-03/727



Exam & Certificate

Certificate of Completion

The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.

WSQ Assessment

  • Broad Schedule of Assessment: During the course after the 2nd day
  • Passing Criteria: Achieve the objectives of the case study scenario workshops
  • Assessment Method: Workshops. For certification exam, refer to ‘Exam Overview’ below

Upon passing the assessment, Statement of Attainment (SOAs) will be issued to certify that the participant has passed the following Competency Units:

  • IT-IS-402S-1 Coordinate change requests
  • IT-QA-504S-1 Implement Configuration Management

Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency units. ISS reserves the right not to disclose any information on the course assessment process.

Exam Overview

Examination will be conducted on the last day of the course. It comprises 8 multiple choice, scenario-based, gradient scored questions to be completed within 90 minutes. The passing mark is 70%.




Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available. User ID and password will be provided in the participant’s kit.

Venue

Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Singapore 119615 

Click here for directions to NUS-ISS.

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to isstraining@nus.edu.sg or call 6516 2093 if you have any enquiry or feedback.




Instructors

Mr. Harold Petersen

UXC Consulting View Profile >

Mr. Jamie Donoghue

VisionLed View Profile >

Course Resources

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