NICF - Lean IT Foundation Certification

Overview

Do you feel that your IT processes (e.g. for projects, software development, operations, infra management etc) are too complex, too bureaucratic, too slow, have too much documentation and don’t satisfy your users and customers? 

One good way to improve this situation is to make use of Lean IT best practices.

Lean IT is the extension of Lean principles applied to IT products and services. Lean IT can be interpreted as an IT process improvement strategy; a way to design, transform and run the IT business so as to maximise customer value and reduce waste. It focuses on improving value, efficiency and speed, through reduction of waste within the value delivery processes of an IT organisation.  

The Lean concept has a great impact on the culture of an organisation as it empowers employees to participate in the optimisation of processes. The principles of Lean IT are applicable to all organisations with IT operations regardless of industry or sector.

Lean IT is complementary to other frameworks and methods such as ITIL®, PMP®, CMMI® and COBIT®. These frameworks provide guidelines on best-practice processes but do not provide much guidance on how the implementation details of the processes can be optimised to reduce waste and increase value to the customer/user. Lean IT provides this complementary aspect.  

Lean IT is also complementary to agile methods such as SCRUM. For example, SCRUM recommends reflecting on completed SCRUM processes for improvement (e.g. via sprint retrospective) but SCRUM does not give much guidance on how to improve. Again, Lean IT provides this complementary aspect.

Lean companies are arguably more successful than non-lean companies in terms of business value and retaining talent, and their success is more sustainable over time.

This course teaches Lean IT Foundation principles and concepts. Class exercises, workshops and quiz are used extensively to reinforce the participants' understanding and practice of the concepts as well as assess the competence of the participants. The course also includes the Lean IT Foundation Exam which leads to the Lean IT Foundation Certificate for successful participants.

The 60-minute, 40 questions, multiple-choice Lean IT Foundation certificate exam is scheduled on the last day of the course.

Upon completion of this course, participants would be able to:

  • Broaden their skills on process improvement with a strong emphasis on focusing on value as seen from the customer’s perspective
  • Minimising waste and producing more efficient IT services, which in turn benefits the organisation

Upon successful completion of this course, you will earn 14.5 PDUs (PM: 10.5, Leadership: 2, Business: 2) that can be used to maintain your PMP® credential. Note that for the purpose of PDU reporting by those with PMP® credentials, the PMI REP Provider Number of ISS is “2339”.




Upcoming Classes

Class 1 28 Feb 2019 to 04 Mar 2019 (Full Time)

Duration: 3 days

When:
Feb:
28
Mar:
01, 04
Time:
9:00am - 5:00pm

Class 2 11 Apr 2019 to 15 Apr 2019 (Full Time)

Duration: 3 days

Time:
09:00am to 05:00pm

Class 3 20 Feb 2020 to 24 Feb 2020 (Full Time)

Duration: 3 days

Time:
09:00am to 05:00pm



Key Takeaways

Upon completion of this course, participants would be able to:

  • Broaden their skills on process improvement with a strong emphasis and focus on the ability to understand a customer’s perspective of value
  • Minimising waste and producing more efficient IT services, which in turn benefits the organisation



Who Should Attend

IT professionals who are involved in the development, support and management of IT services; ranging from IT applications, IT infrastructure to IT support.

Pre-requisite

Participants must possess at least two years of working experience.



What Will Be Covered

  • How to connect and interact with customers to continuously capture their need and demand
  • Optimising processes in the provision of IT services including problem solving using the Lean Kaizen method
  • Measuring for performance improvement
  • Organising for Lean IT
  • Achieving the desired Lean attitudes and behaviour of staff by way of leadership example and other methods

Format

Lectures, class exercises and quiz




Fees & Funding

Self-sponsored

Course fees and exam fees are payable as follows:

(a) Course Fees

International Participants

S'poreans and PRs 
(aged 21 and above)

SkillsFuture Mid-Career Enhanced Subsidy1 
(S’poreans aged 40 and above)

Workfare Training Support2
(S’poreans aged 35 and above, and earn ≤ $2,000 per month)

Full course fee

S$2700

S$2700

S$2700

S$2700

SSG grant

-

(S$1890)

(S$1890)

(S$1890)

Nett course fee

S$2700

S$810

S$810

S$810

7% GST on nett course fee

S$189

S$56.70

S$56.70

S$56.70

Total nett course fee payable, including GST

S$2889

S$866.70

S$866.70

S$866.70

Less additional funding if eligible under various schemes

-

-

(S$540)

(S$675)

Total nett course fee payable, including GST, after additional funding from the various funding schemes

S$2889

S$866.70

S$326.70

S$191.70


Singaporeans aged 25 and above can use their SkillsFuture Credit to pay for course fees, apart from government subsidies. For more information, click here.

(b) Exam Fees

International Students/S'poreans/PRs

Exam fee 

S$233

7% GST on fee

S$16.31

Total fee payable S$249.31

Company-sponsored

Course fees and exam fees are payable as follows:

(a) Course Fees

International Participants

S'poreans and PRs 
(aged 21 and above)

SkillsFuture Mid-Career Enhanced Subsidy1 
(S’poreans aged 40 and above)

Workfare Training Support2
(S’poreans aged 35 and above, and earn ≤ $2,000 per month)

Enhanced Training Support for SMEs3

Notes

Full course fee

S$2700

S$2700

S$2700

S$2700

S$2700

SSG grant

-

(S$1890)

(S$1890)

(S$1890)

(S$1890)

Nett course fee

S$2700

S$810

S$810

S$810

S$810

7% GST on nett course fee

S$189

S$56.70

S$56.70

S$56.70

S$56.70

Total nett course fee payable, including GST

S$2889

S$866.70

S$866.70

S$866.70

S$866.70

Fee payable to NUS-ISS

Less additional funding if eligible under various schemes#
(company needs to submit training grant and claim via Skillsconnect)

-

-

(S$540)

(S$675)

(S$540)

Total nett course fee payable, including GST, after additional funding from the various funding schemes

-

-

S$326.70

S$191.70

S$326.70

Actual financial outlay by company


(b) Exam Fees

International Students/S'poreans/PRs

Exam fee 

S$233

7% GST on fee

S$16.31

Total fee payable S$249.31

Various Funding Schemes

1Mid-Career Enhanced Subsidy

  • Singaporeans aged 40 and above may enjoy subsidies up to 90% of the course fees.


2
Workfare Training Support (WTS)

  • Singaporeans aged 35 and above (13 years and above for Persons With Disabilities) and earn not more than $2,000 per month, may enjoy subsidies up to 95% of the course fees.


3
Enhanced Training Support for SMEs (ETSS)

  • SME-sponsored employees (Singaporean Citizens and PRs) may enjoy subsidies up to 90% of the course fees. For more details, click on Enhanced Training Support for SMEs.


Course attendee is eligible for only one funding scheme.

#For company-sponsored participants, companies would need to pay upfront 30% of the course fee to NUS-ISS and submit a training grant application for the remaining eligible subsidies, and subsequently a claim in Skillsconnect. For details, please refer to Skillsconnect guide 4.1 & 5.1.

This course is aligned to the National Infocomm Competency Framework (NICF) and accredited by SSG. Absentee payroll and up to 70% SSG funding of the course fee is available for eligible participants (Singapore Citizens and Permanent Residents). Absentee payroll subsidy is available for eligible companies and companies on a short work week system will receive the absentee payroll subsidy based on their employees' current income. Please visit www.ssg.gov.sg for full details.




Exam & Certificate

Certificate of Completion

The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.

WSQ Assessment

  • Broad Schedule of Assessment: The assessment will be conducted on the Day 3 (group workshop & individual quiz)
  • Passing Criteria: The group workshop will be evaluated for the team effort. The individual quiz (scenario based) to evaluate the understanding of the key takeaway, the passing marks for both group workshop as well as the individual quiz ≥ 50%
  • Assessment Method: Group workshop will be based on the case study and team will work on the solution and present it together; Individual assessment – open-book quiz

Upon passing the assessment, Statement of Attainment (SOAs) will be issued to certify that the participant has passed the following Competency Units:

  • IT-CIO-516S-1 Plan process re-engineering strategies for business

Participants may need to attend additional coaching sessions and re-assessments if they do not pass the required competency units. ISS reserves the right not to disclose any information on the course assessment process.

Exam Overview

The 60-minute, 40 questions, multiple-choice Lean IT Foundation certificate exam is scheduled on the last day of the course.




Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available. User ID and password will be provided in the participant’s kit.

Venue

Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Singapore 119615 

Click here for directions to NUS-ISS.

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to isstraining@nus.edu.sg or call 6516 2093 if you have any enquiry or feedback.




Instructors

Mr. Chandrasekaran PARAMASIVAM

Senior Lecturer & Consultant, Quality Management & IT Service Management Practice View Profile >

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