User Project Manager for IT Project – Advanced Course


This course is to provide experienced user project managers of IT application projects, advanced skills to carry out their role as the key user representative to work with the IT project manager on an IT project.

This course will provide understanding on how new technology can transform/disrupt organisations, how technology (new or existing) can be used to improve customer services (front-end work processes) and back-end work processes, as well as how user interface design (also known as digital user experience design) is an important element to aid in improving both front-end and back-end processes. In addition, the course will also cover risk management and business continuity.

Key Takeaways

Upon completion of this course, participants would be able to:

  • understand and assess impact of new technology
  • use new or existing technology to improve services and work processes
  • cater for business continuity and risk management in relation to the IT application systems that they are in charge of

Who Should Attend

Users who are experienced user project managers for development and/or maintenance of IT application systems.

What will be Covered

  • Digital Transformation
  • Design Thinking / Service Innovation
  • BPR
  • Guidelines on Web Design / Mobile Design (basically, UXD)
  • Risk Management
  • Business Continuity


International Students


Full course fee



7% GST on full course fee



Total course fee payable, including GST 




The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course.

Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

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NUS-ISS and Learner’s Commitment and Responsibilities

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WIFI Access

WIFI access will be made available. User ID and password will be provided in the participant’s kit.


Institute of Systems Science, NUS
25 Heng Mui Keng Terrace
Singapore 119615 

Click here for directions to NUS-ISS.

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to or call 6516 2093 if you have any enquiry or feedback.


Mr. GOH Boon Nam

Chief, IT Service Management Practice View Profile >

Ms. TAN Lay Ngan

Principal Lecturer & Consultant, IT Strategy & Management Practice View Profile >

Mr. YU Chen Kuang

Principal Lecturer & Consultant, IT Strategy & Management Practice View Profile >

Course Resources

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