ITIL Roles


ROLES

RECOMMENDED ITIL® INTERMEDIATE COURSES

Executive & Senior Management

IT Management Team

ITIL® Intermediate Certificate: Service Strategy (SS)
NICF- ITIL® Intermediate Certificate: Continual Service Improvement (CSI)

Product Planning, Design & Architecture

Project Manager

NICF- ITIL® Intermediate Certificate: Release, Control & Validation (RCV)
NICF- ITIL® Intermediate Certificate: Service Offerings & Agreements (SOA)

Business Analyst ITIL® Intermediate Certificate: Planning, Protection & Optimisation (PPO)
NICF- ITIL® Intermediate Certificate: Service Offerings & Agreements (SOA)
IT Designer / Architect
ITIL® Intermediate Certificate: Planning, Protection & Optimisation (PPO)
Security Management ITIL® Intermediate Certificate: Planning, Protection & Optimisation (PPO)
Developer
NICF- ITIL® Intermediate Certificate: Release, Control & Validation (RCV)
Service Transition / Product Implementation
QA and Test Analyst
NICF- ITIL® Intermediate Certificate: Release, Control & Validation (RCV)
NICF- ITIL® Intermediate Certificate: Continual Service Improvement (CSI)
Change, Deployment & Release
NICF- ITIL® Intermediate Certificate: Release, Control & Validation (RCV)
Service Operations
IT Administrators  NICF- ITIL® Intermediate Certificate: Operation Support & Analysis (OSA)
NICF- ITIL® Intermediate Certificate: Release, Control & Validation (RCV)
Service Desk / Support Managers & Staff
NICF- ITIL® Intermediate Certificate: Operation Support & Analysis (OSA)
NICF- ITIL® Intermediate Certificate: Continual Service Improvement (CSI)
Data Centre
NICF- ITIL® Intermediate Certificate: Operation Support & Analysis (OSA)
NICF- ITIL® Intermediate Certificate: Release, Control & Validation (RCV)

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