We are less than one week away from NUS-ISS Learning Festival 2023! If you have not registered for the festival, why not? We have specially curated content for everyone! Explore the very latest trends and topics ranging from Digital Strategy & Leadership, Data Science, Product Management and more!

The purpose of data science is to draw actionable insights for better business outcomes. These could be simple insights that describe the patterns in data to sophisticated techniques that predict metrics. The growth of data is only poised to increase and managing data becomes critically important.

Here are talks focusing on Data Science:

Talk
Utilising Data Science with Generative Models and NLP for Operational Optimisation and Enhanced Customer Experience (CX)
9:30am - 10:30am
Speakers: Mr Adrien Chenailler, Head of Data Science, OCBC Bank

Navigating through the world of chatbots has frequently proven to be a challenging experience for customers. However, the advent of data-driven generative models promises to be the game-changer that revolutionises how businesses approach customer support and streamline operations that were conventionally seen as manual and cumbersome.

The question we pose is this: Could the development of an autonomous, intelligent chatbot pave the way for elevated business value and heightened customer satisfaction, all while generating substantial resource savings? In this presentation, we will embark on a deep dive into the transformative potential of advanced data science techniques.

Witness firsthand how these innovations are ushering in a paradigm shift in the landscape of business operations. Discover how this evolution not only enhances efficiency but also elevates the customer experience to new heights, all while optimising resources for your organisation.


Panel Discussion     Talk
Analytics-Driven Business Transformation: Unleashing Profitability & Innovation in the Digital Age
11:30am - 12:30pm
Speakers: Mr Tan Kok Yong, Chief Data Officer, A*STAR; Mr Deep Thomas, Group Chief Data and Analytics Officer, Nomura; Mr Gabriel Tse, Head of Data, Keppel Corp Limited
Moderated by: Ms Clara Lee, Chief, Dat Science Practice, NUS-ISS

In our data-driven world, businesses are relentless in their pursuit of using analytics to drive sustainable growth and profitability. Join us as we embark on a transformative journey led by the renowned analytics expert, Mr Deep Thomas. Discover the incredible power of analytics in reshaping businesses for a future of unparalleled success.


Talk
How the World's Leading Independent Automative Distributor is Reinventing Itself Though 'Data'
4:00pm - 5:00pm
Speakers: Mr Ram Thilak, Group Head - Data Science & AI, Inchcape PIc

In this captivating session, we'll unveil the profound impact of AI, poised to revolutionise the business landscape. Prepare to shift your perspective, as we transition from the lens of a data scientist to the visionary mindset of a product manager.

We're about to demystify the captivating world of Generative AI, dispelling myths and illuminating its remarkable potential. We will also delve into the pioneering applications that Inchcape is leading, pushing the boundaries of what's achievable. Join us for an exhilarating journey into the future of AI, where professionalism meets unparalleled excitement, and innovation takes center stage!

The impact of social media in today’s world and particularly, how it influences our decision-making is undeniable. Innovative and strategic design thinking is a crucial tool in any business and organisation depository to help them remain relevant, competitive and most importantly, to succeed.

Here are talks focusing on Design Experience:

Talk
Outside-in Thinking: Making Workplaces More Human
9:30am - 10:30am
Speakers: Ms Ruby Pryor, Founder, Rex

In this engaging talk, we embark on a journey to unravel the pivotal role of design in shaping services and workplaces that revolve around people. We delve into the profound impact of connecting intimately with customers through design, encompassing research for a deep understanding of customer needs, experimentation, and ideation to create customer-centric concepts that drive substantial impact.

But that's not all; we also explore the critical aspect of connecting with the needs of employees. This involves examining employee journeys and experiences, with a keen focus on fostering Diversity, Equity, and Inclusion (DEI). These aspects act as catalysts for transformative change, paving the way for services and workplaces that prioritise both customer satisfaction and employee well-being.

Join us to explore the art of designing people-centric environments that drive positive change and innovation.


Talk
Architecting CX Measurement Frameworks and Ensuring CX Metrics are Fit for Purpose
10:30am - 11:30am
Speakers: Ms Lara Truelove, Programme Leader, Center for Experience Management, SAP

Join us for a deep dive into the art of architecting Customer Experience (CX) measurement frameworks and ensuring that CX metrics are precisely tailored for their intended purpose. In this engaging session, you will walk away with actionable insights and a tangible plan for refining your measurement strategies. Discover how to craft CX measurement frameworks that align seamlessly with your business objectives, ensuring that your metrics deliver meaningful and robust insights.

Whether you're seeking to enhance customer satisfaction, optimise processes, or drive innovation, this session will provide you with potential approaches and practical steps to bolster the effectiveness and relevance of your CX metrics. It's your blueprint for creating a customer-centric roadmap to success.

The pervasive use of digital technologies is disrupting conventional business models and giving rise to new ways of working. The roles of ICT professional have shifted from just being the implementer of IT solutions to a digital leader who is also a significant business partner and can lead and execute digitalisation and transformation for their organisation. 

Here are talks focusing on Digital Strategy & Leadership:

Talk
Emerging & Future Technology - How to Prepare for the Next 10 Years of Radical Technology Change
9:30am - 10:30am
Speakers: Mr Damien Cummings, Chief, Digital Strategy & Leadership Practice, NUS-ISS

We find ourselves in an era of exponential growth and transformation. The relentless pace of technological advancement is reshaping our world at a rate never seen before, making it increasingly challenging to stay abreast of these rapid developments.

Join us for an insightful talk where we embark on a journey to explore the most significant technology trends set to unfold over the next decade. These trends promise to be nothing short of seismic, with the power to reshape every facet of our lives, from the way we work and learn to how we forge relationships and structure our society. Prepare to be enlightened as we delve into a future where the very fabric of our existence is on the brink of transformation. This talk is your compass to navigate the uncharted territory of tomorrow's world, and it's an opportunity you won't want to miss.


Panel Discussion
Embracing Diversity in Technology
10:30am - 11:30am
Speakers: Ms Lim Shoon Yin, Consultant, Russell Reynolds Associates; Ms Lim Wee Khee, Chief, Digital Innovation & Design Practice, NUS-ISS; Ms Amy Ng, Senior Vice President/Head, Cybersecurity Products Business Unit, ST Engineering; Ms Yeo Shumin, Senior Manager, Global Mobility (US, EMEA, Asia), Micron Technology
Moderated by: Ms Kathy Teoh, Global Strategic Diversity, Equity, Inclusion & Belonging Director, Arcadis

Join us on a captivating exploration of inspiring stories and groundbreaking strategies that highlight technology's pivotal role in promoting diversity and inclusion. In this enlightening journey, we will delve into key themes such as Digital Inclusion, Accessibility, Workforce Diversity, Inclusive Design, and beyond.

Prepare to be inspired as we celebrate how technology seamlessly weaves into cultures, backgrounds, and abilities, creating a more inclusive and equitable world for all. This is an opportunity to witness the transformative power of technology as a force for positive change in our global community.


Talk
Red Lion - Pioneering Future of Logistics
1:30pm - 2:30pm
Speakers: Ms Raji Sundaresan, Head of IT Contract Logistics, DB Schenker

We find ourselves in an era of exponential growth and transformation. The relentless pace of technological advancement is reshaping our world at a rate never seen before, making it increasingly challenging to stay abreast of these rapid developments.

In today's contemporary, fast-paced business environment, the role of warehousing and logistics has undergone a significant transformation. The advent of automated warehouse systems has brought about a revolution in the way companies manage their inventory, streamline operations, and cater to the demands of an increasingly online-oriented consumer base.
 
This informative discourse will delve into the fundamental principles, cutting-edge technologies, and myriad advantages of these state-of-the-art facilities employed within the Red Lion new generation warehouse. Join us to acquire a comprehensive understanding of automated warehouses, encompassing their transformative influence on businesses, the advanced technology underpinning their functionality, and the considerations and challenges inherent in their implementation. Whether you hold a position as a business leader, a logistics professional, or simply possess an inquisitive interest in the future of warehousing, this presentation promises to furnish valuable insights into the dynamic evolution of this industry.


Fireside Chat    Talk
Future of Learning
4:30pm - 5:30pm
Speakers: Mr Khoong Chan Meng, CEO, NUS-ISS; Ms Yap Aye Wee, Managing Director & Head, Group Learning and Transformation, OCBC Bank

The future is always uncertain. To be truly future-ready, companies need the ability to quickly learn and adapt and to foster a culture of continuous curiosity and experimentation. But how can we facilitate rapid learning throughout the organisation? What will the future of learning look like for you? How can we ensure our organisations become engines of growth through learning?

Industry 4.0 presents challenges and opportunities for organisations to transform into digital businesses. Professionals such as Digital Product Managers, Business Analysts and Product Engineers transverse the organisational barriers by integrating people and processes. They work in an agile manner to deliver the “right product to the right customers at the right time” to contribute to the business outcomes.

Here are talks focusing on Product Management:

Talk
Wiring People, Process and Product in Digital Transformation
12:30pm - 1:30pm
Speakers: Ms Sally Wong, Vice President, Head of Products for Digital Supply Chain, Olam

Join us for an inspiring talk that illuminates the path of product transformation. Our speaker draws from firsthand experience as a leader and founder in orchestrating successful transformations towards product-centric organisations in multiple industries, providing real-world insights and practical advice for leaders. Learn from a passionate product mentor about concrete milestones on the way from siloed, project-based organisations to fostering a product-centric mindset, establishing processes, and optimising product strategies – all rooted in years of practical application. Leave with strategies to propel your own product transformation initiatives, where the synergy of people, process, and product fuels your success.


Talk
Navigating Unintended Consequences
1:30pm - 3:30pm
Speakers: Ms Cindy Liew, Service and User Experience Design Lead, Standard Chartered Bank

Think through the possible pitfalls of what you design, and navigate the dangerous waters of unintended consequences, without wrecking your ship.

As Paul Virilio famously stated "When you invent the ship, you also invent the shipwreck... Every technology carries its own negativity, which is invented at the same time as technical progress."

We need to consider the wider effects of what we design and build - both human and environmental. The ethics of design and technology are merging. Yet, the line dividing what is and what isn't ethical is becoming increasingly blurred. Who is taking responsibility for the impact of all new products and services? What about the people left behind?

Technological development is often in focus, and develops too quickly to consider the side-effects. But, design has the capability to see the bigger picture and preserve human values.