Professional Diploma in Smart Health Leadership


NUS-ISS Professional Diploma in Smart Health Leadership

As the healthcare sector strives to transform in response to growing demands, resulting from factors including a rapidly aging population, an increasing incidence of complex chronic conditions, a limited manpower pool, and a rapidly evolving healthcare technology landscape, new skills are required across the health sector workforce in order to enable industry-scale transformation to be realised. Making sense of opportunities and solving the entrenched challenges in healthcare requires an understanding of key transformation components, including data analytics, innovation and design thinking, business process transformation, digital technology planning and systems thinking.

The Professional Diploma in Smart Health Leadership, offered by the Smart Health Leadership Centre at the National University of Singapore’s Institute of Systems Science (NUS-ISS), incorporates experiential training to build key skills for health sector transformation. This programme is designed for staff across the entire care continuum, to enable them to understand the role that data, technology, and innovation can play in organisational or care model transformation. Furthermore, promoting a 360 degree leadership approach, the programme is designed to encourage participants to recognise their own role and influence in that transformation journey, regardless of their position or seniority in the organisation’s hierarchy.

The Professional Diploma in Smart Health Leadership is offered as a programme of stackable short training courses to make it easier to accommodate capability development alongside demanding workloads. The training courses range from 2 to 3 days each in duration, and can be taken as separate modules, as and when convenient. Upon completion of the essential training courses, participants will complete a capstone research project, designed to enable them to apply the skills learned in practice. This is a part-time research project, that can be undertaken in participants’ own time.

NUS-ISS Professional Diploma in Smart Health Leadership Training Roadmap



NICF - Systems Thinking and Root Cause Analysis (SF)
for Health Services

22-23 July 2019


NICF - Data Storytelling (SF)
for Health Services

28, 30-31 May 2019


NICF - Digital Transformation Planning (SF)
for Health Services

10-12 July 2019


NICF - Service Design (SF)
for Health Services



NICF- Professional Diploma In Smart Health Leadership: Capstone Project (SF)
Upon completion of the training programmes, participants will embark onto this capstone research project, designed to enable them to apply the skills learned in practice. This is a part-time research project, that can be undertaken in participants’ own time. Find out more

Stack Up to the NUS-ISS Professional Diploma in Smart Health Leadership

Part 1: Professional Diploma in Smart Health Leadership Training Courses

The five contextualised training courses provide participants with knowledge and skills in the key areas required to support a health service transformation programme. The courses cover key skill areas that impact the organisation’s transformation outcomes. Participants are taught through classroom lectures, group discussions, and experiential workshops. It consists of the following modules:

NICF - Systems Thinking and Root Cause Analysis (SF)
(for Health Services)

A 2-day short course designed to develop essential systems thinking capabilities and root cause analysis problem solving skills, to assist in understanding the complexity of transformation solutioning. Understanding the problems we are trying to solve in the context of a bigger picture, and recognising the nature of the solution required, can support us in making better decisions in complex health system environments.
NICF - Data Storytelling (SF)
(for Health Services)

Using readily accessible tools, this 3-day course is designed to build key skills in data storytelling for anyone working in a health or social care organisation. From understanding the role of data in your organisation’s transformation agenda, to designing and implementing a data plan that allows you to communicate the impacts of your transformation programmes, the course includes resonant case studies and practical considerations for those applying data storytelling skills in health services in order to assist in communicating the evidence base for transformation initiatives, and validating approaches.
NICF - Service Design (SF)
(for Health Services)

A heavily experiential 3-day programme, that takes participants through a design cycle using field-based design challenges, in order to build service design and innovation skills. Participants will work on an industry problem, undertaking ethnographic research in the field, and creating innovative solutions that are subjected to user desirability testing at the end of the course. The is designed to assist participants in tackling their entrenched health service challenges, and in determining service improvements to meet transformation objectives.
NICF - Business Process Reengineering (SF)
(for Health Services)

Drawing upon local health service examples, this hands-on 3-day short course allows participants to learn and practice the business process reengineering techniques that will help them to design improved efficiency and productivity into their organisation's workflow processes, and determine strategies for integrating processes across traditional care boundaries. The course also addresses the change management aspects of introducing new processes or innovations, and offers pragmatic guidance towards building stakeholder buy-in.
NICF - Digital Transformation Planning (SF)
(for Health Services)

A 3-day course that teaches participants how to assess the most relevant emerging technologies to meet their organisation’s transformation goals. The programme includes health technology horizon scanning activities, and technology assessment tools and techniques for health service organisations.

The short courses may be taken in any sequence and do not need to be undertaken consecutively. Each course is designed to complement and build upon the skills developed in the others, for synergistic advantage.

For more information on the course fees and funding breakdowns, please visit the respective course pages listed above.

All of the courses are funded by SkillsFuture Singapore (SSG) for Singaporeans and Singapore PRs. Funding Details

Part 2: Professional Diploma in Smart Health Leadership Capstone Project

This consists of a capstone project designed to allow participants to effectively apply the knowledge and skills gained during the training programme in Part 1. The capstone project may be delivered by an individual or by a project team of up to 3 members. Each member of the team must be responsible for undertaking a specific set of tasks towards achieving the final outcomes of the capstone project in order to enable each participant to be assessed on their individual abilities to apply their smart health leadership skills to the project challenge.

Each team will be allocated an NUS-ISS advisor. The NUS-ISS advisor will help to reinforce the participant’s application of the skills and knowledge during the mentoring and review of the deliverables. A project supervisor from within the organisation in which the project is being undertaken should also be appointed, in order to enable an objective and holistic assessment of the participant’s application of the skills and knowledge to be formed.

The capstone project consists of on-the-job mentoring as well as reviews of the deliverables. Should participants be unable to source appropriate projects within their own organisations, NUS-ISS will assist in seeking to identify projects within other health, social sector, or wellbeing organisations.

The capstone project comprises three mandatory phases:
  • Phase 1: Research Solutions Towards Transformation Goals (Approximately 4 to 8 weeks to complete)
  • Phase 2: Design and Implement Pilot (Approximately 8 to 12 weeks to complete)
  • Phase 3: Analysis, Insights and Conclusions (Approximately 1 to 4 weeks to complete)

The structure of the capstone project is as follows:

Smart Health Prof Dip_Capstone structure_web

The participant will be assessed on presentations at the end of each phase of the capstone project, as well as a final, written project report. The assessment will be provided by the NUS-ISS advisor, with inputs from the organisation’s supervisor informing the assessment.

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Please feel free to write to or call (65) 6516 2093 if you have any enquiry.