Talk
Beyond Machine Learning: Applying Generative AI to Combat Email Scams
10:00am - 11:00am
Speaker: Mr Jeremy Lee, Product Lead, Assurity Trusted Solutions
Curious to know how to integrate digitalisation with sustainable practices and leverage digital technology for impactful business outcomes? Join our industry leaders as they
share on exploring and co-creating opportunities in Digital Sustainability in this two-part talk and panel discussion.
Talk
Developing Generative AI Applications
10:00am - 11:00am
Speaker: Mr Lee Chuk Mann, Chief, StackUp Programme, NUS-ISS
Learn how to integrate Generative AI into
your applications [e.g. Large Language Models (LLMs), Retrieval-Augmented Generation (RAG)] as well as Live Demonstrations to conceptualise what you have learnt to gain valuable
insights and advanced knowledge to your skillsets.
Talk
The Shift to Product Management: A Roadmap to Transformation in the Public Sector
11:00am - 12:00pm
Speaker: Mr Harish Srinivasan, Deputy CIO, Public Service Division
In today’s fast-evolving landscape, the shift from project-based to product-centric management is becoming increasingly vital, especially within the Singapore public sector. This
session will deep dive into the pain points faced by the public sector through compelling use cases and experience sharing, strategies implemented to overcome challenges and clear
roadmap in product management principles for upskilling teams to adopt. The critical role of organisational change management offering valuable insights into aligning stakeholders and cultivating a culture that champions product-centric practices will also
be discussed. By grasping the intricacies of this shift, public sector leaders will be empowered to drive meaningful change and ensure a successful transition to a product-focused
approach.
Talk
Learning Agility: The Pivotal Factors
1:00pm - 2:00pm
Speaker: Dr Wendy Tan, Managing Partner, The Flame Centre; Author of 'Learning Agility | Relearn, Reskill, Reinvent'
Disruption is the new normal. Automation and AI are reshaping the workforce, requiring mass redeployment to new roles and ways of working. Employees need to upskill and reskill to stay
relevant and contribute in ways machines can't. Careers are also shifting from single-expertise "T" shapes to multi-skilled "M" shapes. Explore how automation and AI are reshaping
careers, and discover strategies for skill upgrade, learning agility, and adapting to stay relevant in a rapidly evolving workforce. Talk
Bridging the Product Chasm with the Business
1:00pm - 2:00pm
Speaker: Mr Nicholas Khoo, Cluster Director (Social & Family Development Cluster), Ministry of Social & Family Development
There is a critical need for seamless collaboration between product teams and business owners to bridge the "product chasm”. This session will delve into the challenges,
strategies, and benefits of fostering effective communication and shared accountability between these two entities.
Talk
Digitally Transforming the International Flower Trade and Providing Smart Farm Management Solutions
2:00pm - 3:00pm
Speaker: Mr Robert Wetzler, Managing Director, Otani Trading
Ever curious how exotic flowers from distant lands end up
at your local florist? The international flower trade, mainly composed of small and medium-sized enterprises, offers a unique look into global commerce. Learn how Flower Meister International is revolutionising this industry with a cloud-native platform that connects the entire supply chain, enhances trade collaboration through comprehensive
software while transforming flower farms into high-tech operations that optimize yields and maintenance through advanced technology.
Talk
Beyond the Hype of 'AI Everywhere': A Product Perspective
3:00pm - 4:00pm
Speaker: Mr Scott Si, Senior Lecturer & Consultant, Digital Products & Platforms Practice, NUS-ISS
Companies are all rushing to integrate GenAI into their products. But is 'AI everywhere' really what we need? Explore the overuse of AI in new product features including its benefits
and risks involved and deep-dive into its impact on products, platforms, and the evolving role of product management.
Talk
Customer Experience at the Core: Operationlise CX with Data-Driven Insights for Business Growth
3:00pm - 4:00pm
Speaker: Mr Hong Kok Liang, Senior Lecturer & Consultant, Digital Innovation & Design Practice, NUS-ISS
Join us for an insightful session as we explore the cutting-edge frontiers of Customer Journey Mapping. Learn how Customer Journey Maps integrate into an organisation’s customer-centric
strategy, from designing exceptional customer experiences to actualising them. Delve into the complexities of CJM implementation, acquire best practices and drive meaningful business
outcomes.
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