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Overview

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Enquiry Please email to iss-blendedlearning@nus.edu.sg

Upcoming Classes

Live Session:
● Live session 1: Thu 10 Jul 2025, 3pm – 4:30pm*
● Coaching session 1 (30 mins): Date and time to be arranged with each team individually*
● Coaching session 2 (30 mins): Date and time to be arranged with each team individually*
● Live session 2: Thu 21 Aug 2025, 3pm – 4:30pm*
 
*All sessions are in Singapore Time (GMT+8). 

Live Session:
● Live session 1: Thu 18 Sep 2025, 3pm – 4:30pm*
● Coaching session 1 (30 mins): Date and time to be arranged with each team individually*
● Coaching session 2 (30 mins): Date and time to be arranged with each team individually*
● Live session 2: Thu 30 Oct 2025, 3pm – 4:30pm*
 
*All sessions are in Singapore Time (GMT+8). 

Live Session:
● Live session 1: Thu 26 Feb 2026, 3pm – 4:30 pm*
● Coaching session 1 (30 mins): Date and time to be arranged with each team individually*
● Coaching session 2 (30 mins): Date and time to be arranged with each team individually*
● Live session 2: Thu 9 Apr 2026, 3pm – 4:30pm*
 
*All sessions are in Singapore Time (GMT+8). 



This introductory course focuses on the principles and techniques in the design of good user experience in software applications. It traverses through the requirement, analysis, design and validation phases of the user experience design life cycle with emphasis on building empathy with users. Case scenarios, examples, exercises and workshops will be used throughout the course for participants to individually experience and reflect on what is good and bad UX design.

Designing for applications is about more than just usability. It is also about how well a particular application is able to relate, interact and serve for a meaningful experience. Good user experience encourages a higher engagement rate and sustained use of the applications. It also renders a beneficial experience for the user, which can lead to an increase in productivity. Bad user experience often leads to a myriad of issues and arguably one of the most damaging, is to the organisation’s or company’s image.


Key Takeaways

At the end of the course, learners will be able to:

●  Understand the importance of the user experience.

●  Apply the user experience design process.

●  Develop empathy for users through user research methods.

●  Discover and analyse user needs.

●  Organise information and design the Information architecture.

●  Apply design principles in interface, navigation, visual, and interaction design.

●  Ideate, create, and validate prototypes.

●  Apply usability test techniques. 

 


Structure

●  Course duration: 6 weeks online.

●  Learners' time commitment: 3 to 4 hours per week. 

●  This course has 2 live online sessions and 2 coaching online sessions for group activities, discussions, feedback and interactions. 

●  Throughout the course, learners are expected to actively contribute to the group activities and online discussions, and are encouraged to apply the knowledge learnt.

Who Should Attend

This course is ideal for professionals in Singapore and around the world, as it is conducted entirely online. 

Whether you are interested in designing and developing better digital user experiences or seeking an overview of UX design and its key principles, we encourage you to register. This course is suitable for managers, web application developers, software developers, customer service and support teams, and in-house development teams.  

 

Instructors

Ankush Samant
Mr. Ankush Samant

Principal Lecturer & Consultant, Digital Innovation & Design Practice

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Fees And Funding

Type of Learners Course Fee Total course fee payable, including GST
Learners residing in Singapore (SGD) SGD 900 SGD 981
Learners residing outside Singapore (USD) USD 700 USD 700


Things To Note

● Learners are expected to set aside time for group activities before and beyond the course.

● The NUS-ISS Certificate of Completion will be issued to learners who have met the course requirements successfully. This will include attending all synchronous Zoom sessions and completing the learning activities, workshops and assessments (where applicable).

● Read the terms and conditions of NUS-ISS Course Registration here.

● Read about NUS-ISS and Learner’s Commitment and Responsibilities here.

● All classes are subject to confirmation and NUS-ISS will send an acceptance email to learners one week prior to the commencement date.

● All responses to feedback and surveys conducted by NUS-ISS and its partners must be submitted by learners.

● All trainings and assessments will be delivered by NUS-ISS, as described in the course webpage.

● For general enquiries and feedback, please feel free to reach out to us via email at iss-blendedlearning@nus.edu.sg.

Digital Innovation & Design

Innovation Bootcamp (Blended Learning)

This course introduces learners to a human-centred design and innovation framework that embraces the concepts that form the basis of innovation; such as ‘User-centric Innovation’, ‘Design Thinking’, ‘Ethnographic Research’ and ‘Customer Experience Design’.