This course is also offered in:

• In-person Learning (in Singapore): Learn more and register here
• Live Online Learning (via Zoom): Available for corporate groups only. Contact us at (65) 6516 2093 or email us at iss-blendedlearning@nus.edu.sg

As Singapore increases our focus to excel in the fast-changing Digital Business Economy, our Smart Nation and Industry 4.0 initiatives are aimed at developing people-centric solutions to address global urban challenges by harnessing info-communications technologies, networks and big data to create solutions enabled by technology. As such, the decision to adopt IPA as one of the key digital transformation initiatives must be considered a top priority by key decision-makers in this new digital era.

Robotic Process Automation (RPA) has successfully demonstrated the ability to improve the overall productivity of between 10% - 20% by automating repetitive, replicable and routine tasks. New research and development incorporating Cognitive Intelligence into RPA; also known as Intelligent Process Automation (IPA), is intended to take RPA further by combining Business Process Reengineering (BPR) with RPA and Machine Learning (ML) to further exploit the opportunities of improving the overall productivity of an organisation and improving customer experience in this Digital Economy. Some studies indicate that the implementation of IPA can potentially extend organisational productivity improvement to beyond 70% - 80% of existing processes.

IPA (augmented with ML) to mimic activities carried out by humans and, over time, learns to do them even better is a fundamental shift from just automating what the human does today. IPA is basically traditional RPA powered with decision-making capabilities from advances in deep learning and cognitive technology. The promise of IPA is to radically enhance efficiency, increased worker performance, reduce operational risks, and improve response times and customer experiences.