Join our team in NUS-ISS Digital Innovation & Design Practice in our mission to support organisations in their journey of capabilities development and digital transformation. We are looking for customer-oriented and passionate individuals who can translate and share their industry expertise in service design and customer experience.
Roles and Responsibilities:
- Development and delivery of courseware curriculum and assessment for the Digital Innovation and Design practice.
- Translate practical industry experience and expertise into capabilities development in Design Thinking, Customer Experience (CX), Service Design and Innovation.
- Conduct user research
- Drive research, consulting and training for projects and collaborations with partnering companies.
- Represent Digital Innovation and Design Practice at industry network events and contribute to the overall NUS-ISS organisation strategic directions.
Requirements:
- A good university degree or postgraduate at least 8 years of relevant experience.
- Strong expertise and industry experience in design thinking, customer journey mapping from user research, to implementation of projects and services.
- Industry experience and practical knowledge in driving service design, customer experience and/or innovation projects
- Knowledge of new digital and technologies trends.
- Passionate in knowledge transfer and building the next generation of service designers, innovation and customer experience professionals
- Prior or current teaching experience for adult learners a plus
Information about the Institute can be found at www.iss.nus.edu.sg. For interested applicants, please write in to issrecruitment@nus.edu.sg. We regret that only shortlisted candidates would be notified.