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Patricia Koh

"The NUS-ISS Professional Diploma in Health Service Transformation has significantly enhanced my healthcare management capabilities. The Service Design module fundamentally shifted my approach to creating user-centered solutions, enabling me to redesign workflows that boosted staff engagement while seamlessly integrating with existing operations. This program provided practical, immediately applicable tools that translated into measurable improvements across healthcare operations, staff satisfaction, and organizational efficiency."

Patricia Koh
Head, Inpatient Service Associates & Training Section
National University Hospital
Professional Diploma in Health Service Transformation
Hanan Alenazi

I had the privilege of attending the “Government Process Reengineering and Product Thinking for Organizations” program at NUS ISS, Singapore. The course provided a comprehensive and practical framework for reimagining government services through a product oriented mindset.The sessions were highly engaging and grounded in real world case studies, enabling me to gain deeper insights into redesigning processes for greater efficiency, enhanced citizen centricity, and measurable impact. I particularly valued the collaborative discussions, which significantly enriched the overall learning experience. I highly recommend this program to public sector leaders and professionals seeking to drive impactful and sustainable digital transformation within their organizations. .

Hanan Alenazi
Director of Knowledge Management, National Health Information Center
Saudi Health Council, Saudi Arabia
Government Process Reengineering and Product Thinking for Organizations
Dr Ow Chee Chung

KWSH hope to leverage on NUS-ISS’s best-in-class digital practices to deepen skills, support expansion of job roles and improve our standard of care through healthcare innovation, process improvement and technology adoption.

Dr Ow Chee Chung
Chief Executive Officer
Kwong Wai Shiu Hospital
Healthcare Jumpstart Informatics 
Mrs Chew Kwee Tiang

The ability to manage data and harness digital tools helps us deliver care in a smart and efficient way. By imbuing this into the DNA of Yishun Health’s Unified Care Model, we can achieve hassle-free, value-driven care in the inpatient, outpatient and community settings for patients, customers and partners. The collaboration with NUS-ISS elevates our transformation agenda, helps us develop in-house change agents for transformation and digitalisation, and brings about new and innovative ways to deliver integrated care.

Mrs Chew Kwee Tiang
Chief Executive Officer
Yishun Health and Khoo Teck Puat Hospital
Healthcare Jumpstart Informatics 
Suganthan Pillay

My learning journey in Health Informatics at NUS-ISS has been truly enriching and impactful. The programme provided me with a strong foundation in understanding how healthcare and IT intersect, equipping me with the knowledge and skills to support digital transformation in the healthcare sector. Janice, the instructors were highly experienced and brought real-world insights that made the lessons practical and relevant.

Suganthan Pillay
Synapxe
Healthcare Jumpstart Informatics 
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