Beyond IT Project Management 2013 - Advanced IT Management Best Practices

Chief, New Initiatives & Strategic Planning, Institute of Systems Science, NUS

Regional Director of UXC Consulting

CEO of UXC Consulting and launch of UXC Consulting Asia

Mr. Harold Petersen Director of Advisor, UXC Consulting

Now that you are a skilled project manager, you will need to learn about the best practices for managing beyond a project – namely, programmes and portfolios of work. MSP (Managing Successful Programmes) provides a best practice framework for managing a suite of inter-related projects as a programme. P3O (Portfolio, Programme and Project Offices) provide best practices for support structures to facilitate effective portfolio, programme and project management.

Mr. Goh Boon Nam Chief New Initiatives and Strategic Planning, ISS

Project management methodologies and bodies of knowledge provide best practices on what to do to deliver a project into production but do not cater fully on how to manage the project once it is live – e.g. in the commissioning stage, or even in the full operational phase. That is where IT service management and its international best practice, ITIL® (with its comprehensive suite of 26 management processes) come in to provide support for managing the live system – not just in the operations phase, but earlier (e.g. strategy, design & transition) phases to ensure that all the preparation required for successful operations is in place, and there is continual improvement. Boon Nam, who is a certified ITIL Expert and overseeing IT service management practice in ISS, will explain what is IT service management and how it is an invaluable complement to project management.

Samantha Cox Senior Consultant, UXC Consulting

One area which IT service management puts emphasis on is the phase of transitioning projects and services into production. This is where changes to the production environment take place and as all experienced IT professionals know, that is when the risk is highest for incidents affecting the project and other services. Samantha, who is a certified ITIL Expert and senior consultant at UXC Consulting, will share her experience on the best practices for transitioning projects and services into production such as to make the cutover as successful as possible.

Krist Yong Senior Consultant, UXC

Many times, IT service management and project management overlap. One example is the case of a global implementation of an IT Service Management tool. Krist, senior consultant with UXC Consultants and certified PRINCE2 practitioner, will share his experience of such a global tool implementation project from the perspective of the Prince2 project management methodology and will explain how PRINCE2 provides a methodology and detailed step-by-step guide that can complement the PMBOK body of knowledge.

Goh Boon Nam

COBIT is widely known as a governance framework but it is also a very comprehensive IT management best practice framework. It covers the full lifecycle of IT management from high-level planning (e.g. Strategy, Innovation, Portfolio Management etc.) to building/implementing (e.g. Managing Solutions Identification, Programme and Project Management, Managing Organisational Change Enablement etc.) to delivery/support (e.g. Operations Management, Incident and Problem Management etc.) to evaluating/assessing (e.g. Evaluate and Assess Performance and Controls etc). This talk will show how all these different aspects of IT management (project management and beyond) are needed to ensure that the IT of an enterprise is well run and has good alignment to the needs of the business.