Executive Education Programmes designed to build capabilities in infocomm and digital business.
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We offer five practice-based graduate programmes focusing on information technology (IT) and data science.
Your alternative pathway to continuing education without disrupting your career.
Clusters of expertise focusing on building leadership, best practice, and capability development in areas of Digital Government and Smart Health.
Meet the NUS-ISS Team and learn about our story and achievements.
In this seminar, you will learn about:
Please contact Wai Loon at 6516 8554 or email firstname.lastname@example.org.
C-Suite and Directors heading team in:
*Fees are inclusive of GST. Eligible participants (Singapore Citizens and Permanent Residents) can get up to 50% of course fee funding from the Singapore Workforce Development Agency (WDA). An enhanced funding of up to 90% is applicable for eligible participants (Singapore Citizens and Permanent Residents) whose companies are SMEs under WDA’s Enhanced Training Support for SME Scheme. SMEs can submit their claim for the 40% top-up via SkillsConnect. http://www.skillsconnect.gov.sg
The first 40 participants who have paid the seminar fees are entitled to a guided Innovation Tour around KTPH.
Ms Loh Gek Khim
Director, Generic Skills Development Division
Singapore Workforce Development Agency
Mr Stuart Smith
Chief, Service Innovation Practice
Professor Jochen Wirtz Ph.D.
Professor of Marketing,
Director UCLA – NUS Executive MBA Programme
The ability to pursue both differentiation through service excellence and cost leadership in services is particularly difficult because the characteristics of services - among them distributed operations, simultaneous production and consumption, and customization - make economies of scale and productivity gains hard to achieve.
The purpose of this presentation is to explore five potential strategies firms can pursue to achieve cost-effective service excellence:  Generic cost-reduction strategies,  a dual culture approach,  systems and technology that enable employees,  customer self-service and/or co-creation that is enabled through self-service technologies (SSTs), and  the focused service factory.
Mrs Chew Kwee Tiang
CEO, Khoo Teck Puat Hospital
Our journey started in 2004, when the former Minister for Health, Mr Khaw Boon Wan tasked the Alexandra Hospital management team with building the hospital in Yishun. The challenge thrown at us was to design with patients at the centre, exploiting technology for the benefits and convenience of patients and enable seamless care.
We see this as a challenge to transform healthcare delivery.
Our insight into the lifelong healthcare needs of a typical Singaporean led us to design a care concept model to enable a head-to-toe lifelong anticipatory healthcare of the whole person.
This presentation will elaborate on 4 key areas that drive our innovation efforts:
Our approach in innovation is to learn from everyone, agree on what the customer values, design quick prototypes and do what we can with what we have.
Last updated 27 March 2014