The 2nd ITSM Community of Practice (CoP) Forum presents - Major Incident Management - a case study

In a world very dependent on technology, there is significant possibility for organisations to encounter major technology-related incidents – for example, those that affect large numbers of their customer and potentially can attract huge amounts of negative publicity (as what has happened in recent years for several organisations in Singapore). ITIL recognises the need to handle major incidents differently from normal incidents and recommends some basic best practices on how to do so. Mature organisations not only implement, but add on to such best practices such that major incidents are handled effectively with the impact to the customers and the organisation much reduced. In this event, Mayda Lim, Head of Implementation and Support at Thomson-Reuters, will share a case study of such an organisation and its major incident management process.

An IT Service Management Community of Practice (ITSM CoP) Forum

The IT Service Management Community of Practice (ITSM CoP) is a community for professionals involved in IT Service Management to share their knowledge and experience so as to encourage learning and support for each other through a vibrant network of practitioners. Click here to join our LinkedIn group.

Enquiries
Please email Pui Sauw at isscps@nus.edu.sg / issmarketing@nus.edu.sg