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Mr Stuart Smith
Chief, Service Innovation, Institute of Systems Science, NUS
Stuart is an expert in service transformation and innovation. His experience spans major private and public-sector clients around the world. He built up an expertise in environmental informatics including GIS, environmental monitoring networks and computer models.
During the dot.com boom, Stuart was headhunted to join a major global telecoms firm working in an "Internet Centric" service strategy team. The team developed and delivered some of the most ambitious service innovation projects of the time primarily using internet based technologies. Stuart's primary role was to scout new technologies and provide change leadership in adopting these approaches particularly in HR and ICT functions.
Since returning to the consulting world, Stuart has acted as CEO of Wood Holmes creating a niche innovation company that works around the world on complex service innovation, digital innovation and sustainability consulting. In addition, he has expanded the practice internationally with interests in mainland Europe, India and Singapore.
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Ms. Tamsin Greulich-Smith
Member, IT Strategy and Management, Institute of Systems Science, NUS
Ms. Tamsin Greulich-Smith is a skilled communications, leadership, service innovation professional and published author, with international experience in leading and delivering fully integrated strategic communications, design and change management programmes.
Having graduated from Imperial College of Science, Technology and Medicine as an environmental scientist, Tamsin has combined her strategy and communications skills with technology and engineering to create innovative approaches to project delivery across a variety of fields.
Working in sectors such as transport, planning, civil engineering, nuclear, telecoms, digital, public health and environment. Her previous clients have included UK Government Ministry of Health, Bouygues Travaux Public, Tyne Tunnels 2, Tyne & Wear Integrated Transport Authority, Greater Manchester ITA, UK Nuclear Decommissioning Authority, the Australian Mobile Carriers Forum, and the UK Rail Safety & Standards Board.
Tamsin currently sits within the NUS Institute of Systems Science IT Strategy & Management practice. Prior to joining ISS, she was Managing Director of innovation company Wood Holmes. Whilst there she spearheaded the communications, partnering and customer experience design strategies for the 2012 Major UK Civil Engineering Project of the Year, the S$700M New Tyne Crossing.
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Ms. Emer Coleman
Founder, DSRPTN
Ms. Emer Coleman is a journalist and consultant and writes about the impact of technology on organisations. She established The London Data Store while working as Director of Digital Projects for the Mayor of London. She is the former Deputy Director for Digital Engagement at Government Digital Services a post she left in March 2013 to become the Founder of DSRPTN an all female technical and digital consultancy firm. She is also the Business Development Director for TransportAPI, an SME powering change and innovation in the UK public transport sector.
She was named in Wired Magazine’s Top 100 Digital Power Influencers List 2011 and served as a judge for the Rockerfeller Foundation 2012 Innovation Challenge Decoding Data. She was also a speaker at the Code for America Summit 2012 in San Francisco. She has recently contributed to Beyond Transparency Open Data and The Future of Civic Innovation published by Code for America and launched at their summit in October 2013.
She holds a BA in History and Sociology from University College Cork and a Masters in Public Administration from Warwick Business School and is a Fellow of The Royal Society of Arts. Mostly she is about change.