ISS-Cloud Sherpas Seminar: Using Cloud & Wearable Technologies to Transform Customer Service

About the Seminar

Continuing economic uncertainty and unforeseen business conditions require operational flexibility to support growth, whether organic or via acquisition, while enabling innovation. The cloud provides the infrastructure and pay-as-you-go consumption model to contend with — and thrive under — today’s fast-changing business environment.

Cloud Computing is a key model that could change the way people access services and computing resources. Cloud computing enables rapid provisioning with minimal management efforts of measured, monitored and metered services.

Cloud-powered wearable technology will form an integral part of the ‘Internet of Things’ – a growing network of devices – from wearable tech and smartphones to road traffic sensors – that connect to the Internet to share data in real time.

What you will learn

  • How to enable innovation at an enterprise level and get results
  • What is the value of cloud adoption
  • How an organisation transit from an enterprise IT to deliver business outcomes
  • What wearable technologies can do for your organisation and you - Watch Google Glass "live" in action!


Please email

Who Should Attend

IT Managers/Professionals, IT Service Managers/Directors, Innovation Managers/Directors

Date / Time / Venue
  • 17 September 2014, Wednesday
  • 9.00am - 12.30pm (Registration starts from 8.30am)
  • Institute of Systems Science
    25 Heng Mui Keng Terrace
    Singapore 119615
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Free Admission

Seminar Agenda

8:30am Registration
9:00am Welcome Address
9:05am Using Service Innovation to transform business

Mr. Stuart Smith Chief, Service Innovation Practice, NUS-ISS

Today, organisations and individuals face a rapidly changing environment with new technologies, disruptive business models and increasing competition and social demands. In this environment, service innovation can become a core competency for everyone in the organisation to meet and exceed your customers’ expectations. In this session, Mr Stuart Smith will bring you through the up-and-coming service innovation trends and how you can use them to transform your business.

9:30am 7 Myths about Cloud Computing

Min Fang Solution Architect, Cloud Sherpas

Are you exploring cloud technology for your organisation?

If so, you’ve probably asked yourself questions like will my data be safe in the cloud, will I lose control of my assets and can the cloud handle my complex business?

Cloud Sherpas provides cloud technology and advisory services for the world’s leading brands, and our experts have helped thousands of businesses answer these questions and achieve success from the start. In this seminar, we’ll explore these and other common misconceptions about moving your business to the cloud.

10:00am Enterprise Service Innovation Case Study: PanAust Mining – HR Shared Service Automation

Min Fang Solution Architect, Cloud Sherpas

PanAust Mining is a growth-oriented mining company listed on the Australian Stock Exchange. To improve efficiencies in their mines in Laos, PanAust wanted to implement a Transactional Service Centre (TSC). This TSC would track cases related to HR, Payroll, Travel, Purchase to Pay and general inquiry, with a goal of creating visibility, better tracking and timely delivery of services. Cloud Sherpas worked with PanAust to deliver this outcome, and in this session, we will discuss what happened, lessons learned, and the outcome for PanAust.

10:30am Coffee Break
10:50am Panel Discussion on Seminar Theme

Mr. Stuart Smith Chief of Service Innovation, NUS-ISS

Panelist includes:

  • David Pickering, Director Solution Consulting - Asia Pacific & Japan, ServiceNow
  • Min Fang, Solution Architect, Cloud Sherpas

What’s Next: What Can Wearable Technologies do for you?
Live “Cloud + Wearable” Demo: Google Glass with ServiceNow

Mr. Rahul Garg Implementation Specialist, Cloud Sherpas

12:30pm Thanks & Goodbye

Speaker's Bio

Mr. Stuart Smith Mr. Stuart Smith Chief of Service Innovation, NUS-ISS
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Mr. Stuart Smith Chief of Service Innovation, NUS-ISS

Stuart is an expert in service transformation and innovation. His experience spans major private and public-sector clients around the world. He built up an expertise in environmental informatics including GIS, environmental monitoring networks and computer models.

During the boom, Stuart was headhunted to join a major global telecoms firm working in an "Internet Centric" service strategy team. The team developed and delivered some of the most ambitious service innovation projects of the time primarily using internet based technologies. Stuart's primary role was to scout new technologies and provide change leadership in adopting these approaches particularly in HR and ICT functions.

Stuart has acted as CEO of Wood Holmes creating a niche innovation company that works around the world on complex service innovation, digital innovation and sustainability consulting. In addition, he has expanded the practice internationally with interests in mainland Europe, India and Singapore.

Min Fang Min Fang Solution Architect, Cloud Sherpas
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Min Fang Solution Architect, Cloud Sherpas

Min has over 14 years' experience in product management, pre-sales/sales, operations, and R&D in the U.S. and in Asia, with a focus on innovation. As a solution architect for Cloud Sherpas, Asia, Min is responsible for translating customer needs into viable, scalable solutions that solve problems. Min also helps customers align their cloud strategies to their business needs. Min holds a Master of Business Administration from University of Texas at Dallas and a Masters in Computer Science from Southern Methodist University.

Mr. Rahul Garg Mr. Rahul Garg Implementation Specialist, Cloud Sherpas
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Mr. Rahul Garg Implementation Specialist, Cloud Sherpas

Rahul is ITIL V3 certified and is currently working for CloudSherpas as ServiceNow Implementation Specialist. He is a Computer Science Engineer from Delhi with 7 years of cross industry experience. He is a cloud technology enthusiast. Connect at

Mr. David Pickering Mr.. David Pickering Director Solution Consulting - Asia Pacific & Japan, ServiceNow View Biography

Mr. David Pickering Director Solution Consulting - Asia Pacific & Japan, ServiceNow

David has over 30 years in the IT industry, and for the past 13 years have worked consulting and selling to customers the benefits of technologies to improve processes and automate many of the manual activities that the IT industry continues to utilise. Connect with David here.

Last updated 3 Sep 2014