ISS Seminar - The Practice of IT Governance & Risk Management

IT Governance specifies the decision rights and accountability framework to ensure efficiency, decreased costs and increased control of IT service and product quality. An IT governance framework such as COBIT is internationally recognised and promotes these benefits. IT Governance requires high-level executive buy-in and cross-functional involvement. If implemented successfully, IT will create business value that helps sustain the organisation’s strategies and objectives.

Risk Management can be defined as the process of identifying the vulnerabilities and threats to an organisation in attaining its objectives. The proactive approach allows for the formulation of processes, incident management and communications strategies to mitigate and minimise risks. Risks exist at all times, hence risk management must be a continuous process that helps minimise identified risks to an acceptable level.

Key Takeaways:

What is IT Governance?

  • Introduction to COBIT, an IT governance framework.
  • A look at IT Governance in practice.
  • What is Risk Management?
  • Risk Management in the context of organisational management.


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Who Should Attend

CIOs, Heads of IT, IT Managers, Executives with strong interest in understanding IT governance frameworks and practices

Date / Time / Venue
  • 27 July 2015, Monday
  • 9:00am – 12:00pm (Registration begins at 8:30am)
  • Institute of Systems Science
    25 Heng Mui Keng Terrace
    Singapore 119615
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Free Admission Registration has closed.

Seminar Agenda

8:30am Registration
9:00am Welcome Address
Dr. Leong Mun Kew Deputy Director, Institute of Systems Science, NUS
9:15am The Need for IT Governance

Mr. Harold Petersen Director of Advisory, UXC Consulting

Organisations’ IT strategies must be in lock-step with business strategies. This ensures companies achieve their strategies and goals and implement good ways to measure IT performance.

How to ensure all stakeholders’ interests are taken into account? IT Governance helps answer key questions such as how the IT department is functioning overall, what key metrics management needs and what return IT is giving back to the business from the investment it is making.

9:45am IT Governance in Practice

Ms. Wu Choy Peng Group CIO,Singtel Group

What does it take to make IT Governance work? Hear the success story of an organisation which has gained the support of senior management. It also influences the company culture, communicates continuously, and measures and monitors progress.

10:15am Coffee Break
10:45 pm Risk Management – Adding Value & Making a Difference

Ms. Tan Shuh Lin Head Risk Management, InterContinental Hotels Group, Asia Middle-East & Africa

When it comes to risk across corporate boundaries, avoiding all risk would result in no achievement, no progress and no reward. Risk management is the systematic process of understanding, evaluating and addressing these risks to maximise the chances of objectives being achieved.

Risk management exploits opportunities that uncertainty brings, allowing organisations to be aware of new possibilities. Everyone is a risk manager, in a way, so how can we make it happen?

11:15am Panel Discussion

Led byDr. Leong Mun Kew Deputy Director, Institute of Systems Science, NUS

To tackle the quality and productivity challenges of the 21st Century, healthcare practitioners should be utilising a range of methods. Service Innovation and Design Thinking techniques are becoming increasingly popular in developing patient centred solutions to entrenched delivery challenges.

In this talk Stuart will outline some of the tools to enable you to practically adopt these techniques into current practice, what good practice elsewhere looks like and how health organisations can benefit from such approaches

12:00am Goodbye

Speaker's Bio

Mr. Harold Petersen Mr Harold Petersen Director of Advisory, UXC Consulting
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Mr Harold Petersen Director of Advisory, UXC Consulting

Mr Harold Petersen has over 20 years industry experience, specialising in areas of IT Service Management, Project Management, Governance, Outsourcing Management and Organisational Change. He has lived and worked in Asia Pacific, Australia, New Zealand, Europe and Africa and supported customers in almost every vertical sector, including Finance, Education, Government, ICT and Energy. Harold has had significant experience in all aspects of managing an IT organisation, including Operational responsibility for IT Service Delivery, IT Service Support, System Operations, Project Management, Service Level Management, Outsourcing Management (as a customer) and Service Management (as an outsourcer).

Some of his experience includes the alignment of IT Management processes with ISO9000 and ISO/IEC20000. Harold holds certificates in ITIL® (Service Manager 1994 and ITIL® Expert), COBIT and PRINCE2® (Practitioner, Accredited Trainer and Accredited Consultant) and has been a trainer and implementer since 1994. He combines his ISO/IEC 20000, ITIL®, COBIT® and PRINCE2® expertise with his extensive practical experience in IT Service Delivery, Project Management and Outsourcing Management across a variety of assignments within the IT Management industry. Harold is a regular speaker at events such as itSMF, ISACA, PMOZ, SPUSC and has written a number of whitepapers.

Ms Wu Choy Peng Ms Wu Choy Peng Group CIO,Singtel Group

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Ms Wu Choy Peng Group CIO,Singtel Group

Ms Wu Choy Peng, 50, joined Singtel as Group CIO in August 2012. She responsible for the development of the Group's IT vision and roadmap. She also drives synergies to establish excellence in technology management.

Before joining Singtel, Ms Wu was the Group CIO of Neptune Orient Lines Group from 2006. She served as the Singapore Government’s Chief Information Officer from January 2000 to June 2006, after holding a range of IT management roles in the Singapore Civil Service, where she started her career.

Ms Wu is the Deputy Chairman of IDA International Pte Ltd, a wholly owned subsidiary of the Infocomm Development Authority of Singapore. Effective 21 October 2014, Ms Wu is appointed as a member of the National University Health System (NUHS) Board, and the Chairperson of the NUHS Information Technology (IT) Committee. Ms Wu also served on the Management Board of the Institute of Systems Science, National University of Singapore from 1 March 2003 to 14 April 2015.

She holds a Bachelor of Science (Honours with Highest Distinction) in Computer/Communication Science and Mathematics, and a Master of Science in Computer Science/Engineering, both from the University of Michigan, US.

Ms Tan Shuh Lin Ms Tan Shuh Lin Head Risk Management, InterContinental Hotels Group, Asia Middle-East & Africa View Biography

Ms Tan Shuh Lin Head Risk Management, InterContinental Hotels Group, Asia Middle-East & Africa

Ms Tan Shuh Lin leads the Risk Management team in InterContinental Hotels Group's Asia Middle-East and Africa region. The team provides operational, tactical and strategic risk management support to the business, implementing risk management policies, standards and guidelines whilst developing and embedding a culture of risk management across the organization.,

She has an academic training and previous work experience in Chemical Engineering and a post graduate Masters degree in Safety, Health and Environmental Technology. Her passion in Risk Management and desire to enhance Asia’s risk maturity drives her active involvement in delivering lectures in schools, forums and industry seminars in this arena.

Last updated 24 June 2015