NUS
 
ISS
 

The 5th ITSM Community of Practice (CoP) Forum presents - Managing a multi-cultural ITSM environment

The talk and panel discussion will answer questions such as:

  • What are the differences between local vs multi-country ITSM?
  • What are the issues commonly encountered?
  • Any tips and advices on how to make it smoother?
  • Are the implemented ITSM process exactly the same across all the countries?
  • What are the time-zone issues, language issues and cultural issues?
  • To provide training, team building activities?

An IT Service Management Community of Practice (ITSM CoP) Forum

The IT Service Management Community of Practice (ITSM CoP) is a community for professionals involved in IT Service Management to share their knowledge and experience so as to encourage learning and support for each other through a vibrant network of practitioners. Click here to join our LinkedIn group.

Who Should Attend

IT Professionals involved in IT Service Management

Date / Time / Venue
  • 7 Oct 2015, Wednesday
  • 9:00am – 10:30am (Registrations starts at 8:30am)
  • Institute of Systems Science
    25 Heng Mui Keng Terrace
    Singapore 119615
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Free Admission Register Now Registrations ends on Monday, 5 Oct 2015.

Enquiries
Please email issmarketing@nus.edu.sg

Forum Agenda

8:30 am Registration
9:00 am Welcome to ITSM Community of Practice
9:10 am Managing a Multi-cultural ITSM Environment
Mr. Jamie Donoghue
Director and Principal Consultant, UXC Consulting
9:40 am Panel Discussion
Moderated by Mr. Goh Boon Nam, Chief, IT Service Management, NUS-ISS

Panellists include:

  • Mr. Jamie Donoghue, Director and Principal Consultant, UXC Consulting
  • Mr. Vu Tung Lam, Agile Coach, why innovation!
10:10 am Refreshment & Networking
10:30 am Goodbye

Speakers

Jamie-Donoghue Mr. Jamie Donoghue Director and Principal Consultant, UXC Consulting
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Mr. Jamie Donoghue Director and Principal Consultant, UXC Consulting

Mr. Jamie Donoghue has over 17 years of experience in the IT industry working for best in class companies in the UK, Australia and Asia.

With an extensive track record of success demonstrated in strategy, design, architecture and technology, Jamie’s expertise centers around achieving real organisational benefits by applying effective management practices, organisational change, improvement and the pragmatic application of technologies. Like no other ITSM consultant, Jamie is able to translate standards and frameworks to practical and technical solutions that have real relevance for IT management and staff.

Vu-Tung-Lam Mr. Vu Tung Lam Agile Coach, why innovation!

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Mr. Vu Tung Lam Agile Coach, why innovation!

Mr. Vu Tung Lam was Regional Development Manager of Property Guru overseeing the engineering, QA and delivery of web portals and mobile apps over 3 countries. He is currently an Agile Coach with consulting company - Why Innovation!

Lam brings with him experience not only in multi-country service management but also implementation of agile practices (esp. in relation to the software development in the service design and transition phases). With his decade of experience in IT, Lam is well versed in software engineering best practices, technology management, product development and process optimization. He has held various roles such as Systems Architect, Chief Technology Officer, Regional Development Manager and Agile Coach.


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