MasterClass on Managing High-Stakes IT for the Olympics in the age of Digitalisation (ATOS-NUS-ISS)

With digitalisation and increasing reliance on IT for critical services (e.g. transport, utilities, medical, payments etc.), more organisations are moving towards high-stakes use of IT where there is low tolerance of any disruption to their IT-enabled business services.

This Olympics case study / masterclass from Ms Marta Sanfeliu, Atos Chief Operations Officer, Olympics and Major Events, will provide valuable lessons on how organisations can manage such high-stake Business-IT operations in a successful manner.

Atos has been providing services to the Olympic Games since Barcelona 1992 and is the Worldwide Information Technology Partner for the Olympic Games since 2001 and Ms Sanfeliu has been involved in Olympics IT since early 2000’s and has worked her way up to become Atos COO Olympics and Major Events where she has been overall in charge of IT for the Olympics as well as other major events including the 2016 Rio Olympic Games, PyeongChang 2018 Winter Olympic Games, Gold Coast 2018 Commonwealth Games.

As the world has moved towards digitalisation, so has the Olympics with the need for the application of Cloud, Analytics and Cybersecurity.

With respect to cloud, examples of its use include MS Azure for Sochi Winter Games 2014 to AWS for Rio 2016 to Atos’s own Canopy cloud for PyeongChang Winter Games 2018 and Tokyo 2020 and beyond that, Alibaba cloud for Beijing Winter Games 2022.

For Analytics, the Olympics requires data to be relayed real-time around the globe in under half a second through real-time feed of complex data and analytics. An important source of such data is the sensor infrastructure provided by Omega that Atos integrated into the overall Olympics digital infrastructure in order to obtain real-time inputs on the many events taking place across the multiple venues of the Olympics.

Lastly and most importantly, being a high-profile event, the Olympics attracts much unwanted attention from those wanting to do harm to its digital assets. For Rio 2016, 500,000,000 IT security events were fended off successfully with zero impact on the games.

All the above requires a high maturity in IT management in order that a high-stakes event like the Olympics can run smoothly. This Masterclass will impart key lessons on how such high-maturity IT management is carried out.

Key Takeaways

• Gain a practical understanding of managing high-stake Business-IT operations.
• Learn and be able to apply key lessons from the Atos case study to management of high-stake Business -IT with modern digitalisation requirements.
• Acquire competencies on selecting relevant good practices and risk management for high-stake Business-IT operations.

Target Audience 

• Chief Digital Officers, Chief Information Offices, Chief Technology Officers and other senior management
• IT Managers
• Business managers with responsibility for digitalised business services