How can organisations survive and thrive in the new normal?

Embracing business agility and design thinking is just the starting point of digital transformation. The missing pillar is product thinking. There is an urgent need for senior management and decision makers to adopt a Product Management framework for their organisations.

Digital transformation entails more than running projects. A product-centric model identifies and addresses your business and market problems. The focus is on relentless value creation for your internal and external customers.

Join us in this product webinar as we gain insights on how organisations can survive and thrive during this new normal.

Anyone who is interested product management framework and how it can help your organisations

13 January 2021, Wednesday
9.30 am - 11:15 am (You may start logging in from 9.15am)
The session will be conducted using a webinar format. Details and link for the webinar will be sent to participants closer to the date.

Free Admission Register Now Registration ends
on Monday, 11 January 2021, 12pm
Please email to issmarketing@nus.edu.sg for enquiries.

Webinar Agenda
9:30am
Opening Address
By Mr Lee Boon Kee, Principal Lecturer and consultant, NUS-ISS Digital Products and Platforms Practice
9:40am
Driving Digital. Raising the Product Management Pillar.
By Mr Daniel Boey, Chief, NUS-ISS Digital Products and Platforms Practice

In this talk, we will examine some of the key challenges in developing the products and services faced by organisations on their digital transformation journey. We will also discuss product management best practices in delivery that focus on business outcomes, customer value and great product experience, and building competitive advantages for the organisation.
10.10am So, Curiosity doesn’t kill the cat!! It merely triggers innovative solutions
By Ms Chow May See, MD, Head of Middle Office Technology, DBS

Not so long ago, the job of product manager was just about capturing market data, creating requirements, and shipping features to the users. Maybe, as a product manager, you’d talk to a couple of customers, capture voice of customer through surveys and list out features that you assumed users wanted. But companies that manage product that way are dying.
Product Management, today is a new game. A curious mind along with empathy to understand their unarticulated needs and changing expectations is the essence of modern Product Management. Then, using data to customise that experience is the key to being successful.
DBS has always been a front-runner in understanding user behaviours and then fuse innovation and technology to propel the experiences for our users through innovative products. In this webinar you will learn about how we do it in the Bank and also about our learnings in this journey.

10.40am
Panel Discussion with audience
11.15am Thank you and goodbye
Programme may be subjected to changes.

Speakers

Mr Daniel Boey
Chief, Digital Products & Platforms Practice, NUS-ISS
Daniel Boey is the Chief, Digital Products and Platforms Practice at the Institute of System Science, National University of Singapore. He leads a teaching and consultancy team in the practice of digital products, digital projects and digital platforms strategies and management.

He specializes in digital product and project management processes design competency development and training. He is currently the product manager/course manager of the courses Managing Business Analytics Projects and PMP for Project managers

Besides running executive courses in digital products & digital project management, Daniel was consultant to many companies and organizations in delivering customized training. Some key customers include Citibank, Ministry for Home Affairs, Singapore Changi Hospital, Central Provident Fund Board, United Overseas Bank, OCBC Bank, Atos Origin, TetraPak, Sony, Yokogawa Engineering, Singapore Computer Systems, HP, Integrated Health Information Systems, GeTech Automation, Banking Computer Services and IMDA. These trainings were delivered in Singapore, China, Brunei, Malaysia, Thailand and Maldives.

Daniel has over 29 years of experience in product management, development, testing, quality and project management. He started his career in product development of IBM software products. When his company invested to build new products, he became a product manager and formed his own team to conceptualize, develop, and launch a product in Comdex show in Las Vegas and Singapore. He later became a project manager, managing IBM’s customer projects. Prior to joining ISS, he was the Director of Operations, holding the resource, quality and project management office, at an IBM subsidiary. He has also held various management positions as department head of e-Business, project management, operations and process quality.

Ms Chow May See
Managing Director, Head of Middle Office Technology, DBS
May See Chow is the Head of Middle Office Technology at DBS Bank and manages over 800 technology professionals who work hand-in-glove with the Bank’s middle office units to protect and manage risks and controls, financials and regulations by building purpose-built innovative solutions.
With more than 20 years of experience in the banking industry she has worked in diverse roles in both Business and Technology. May See started her career in DBS as a developer supporting trading and risk technology, and later moved to Barclays to join the Client Services Group where she gained valuable global exposure. May See re-joined DBS in 2004 and held various roles in the Risk Management Group and Group Finance where she was COO of Corporate Treasury and Head of Advance Analytics and Architecture team. She played an instrumental role in building the capabilities of the team in data analytics, modelling techniques, and machine learning to drive actionable business solutions through data-driven insights.
May See has a BSc degree in Computational and Applied Mathematics from National University of Singapore.

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9:30am	Opening Address By Mr Lee Boon Kee, Principal Lecturer and consultant, NUS-ISS Digital Products and Platforms Practice
9:40am	Driving Digital. Raising the Product Management Pillar. By Mr Daniel Boey, Chief, NUS-ISS Digital Products and Platforms Practice In this talk, we will examine some of the key challenges in developing the products and services faced by organisations on their digital transformation journey. We will also discuss product management best practices in delivery that focus on business outcomes, customer value and great product experience, and building competitive advantages for the organisation.
10.10am	So, Curiosity doesn’t kill the cat!! It merely triggers innovative solutions By Ms Chow May See, MD, Head of Middle Office Technology, DBS Not so long ago, the job of product manager was just about capturing market data, creating requirements, and shipping features to the users. Maybe, as a product manager, you’d talk to a couple of customers, capture voice of customer through surveys and list out features that you assumed users wanted. But companies that manage product that way are dying. Product Management, today is a new game. A curious mind along with empathy to understand their unarticulated needs and changing expectations is the essence of modern Product Management. Then, using data to customise that experience is the key to being successful. DBS has always been a front-runner in understanding user behaviours and then fuse innovation and technology to propel the experiences for our users through innovative products. In this webinar you will learn about how we do it in the Bank and also about our learnings in this journey.
10.40am	Panel Discussion with audience
11.15am	Thank you and goodbye

How can organisations survive and thrive in the new normal?

Webinar Agenda

Speakers

Mr Daniel BoeyChief, Digital Products & Platforms Practice, NUS-ISS

Ms Chow May SeeManaging Director, Head of Middle Office Technology, DBS

Mr Daniel Boey
Chief, Digital Products & Platforms Practice, NUS-ISS

Ms Chow May See
Managing Director, Head of Middle Office Technology, DBS