Alexandra Health System Care Transformation Initiative

Khoo Teck Puat Hospital

Khoo Teck Puat Hospital (KTPH) in Yishun is a 590-bed acute care hospital managed by Alexandra Health Sytem (AHS), a regional healthcare system in the north. As part of an integrated healthcare group to serve the community, AHS will build and oversee the Yishun Community Hospital, Admiralty Medical Centre in the Kampung Admiralty, and Woodlands Integrated Healthcare Campus (WIHC), ready progressively by 2022.

KTPH adopts an innovative and design thinking approach to create solutions and processes with patients at its core. Even then, the hospital encounters challenges similar to those of other large hospitals as Singapore faces the impact of an ageing population and the rising burden of chronic diseases.

ISS is a strategic partner to AHS in tackling these challenges, through a business transformation programme that will streamline care processes and information flow to reimagine the model of care across the cluster. In 2014, ISS facilitated a comprehensive envisioning process to inform the direction of this transformation programme, which commences in 2015.

Over the following year, ISS will collaborate closely with AHS to reimagine the care model and prototype solutions, with the ultimate aim of transforming healthcare delivery through the expanding AHS cluster.

Mrs Chew Kwee Tiang, CEO of KTPH, which is the first acute hospital under the AHS cluster, said “Patients come to us with increasingly complex and chronic conditions, which makes healthcare provision more complicated. Our leaders and our teams must be on our feet thinking continuously how to hone the way we deliver healthcare to meet our patients’ needs. We have to be role models for our community and start to engage residents to be pre-emptive in managing and co-owning their health issues.

“We recognise that to have good outcomes, we must make continuous improvements and look far ahead.  I look forward to continuing our collaboration with ISS to create a sustainable system that will make a difference to our patients and our community.”