NUS-ISS introduces Four Digital Initiatives as tributaries to Yishun Health’s River of Life blueprint

The synergy envisions a confluence of the health and social ecosystem driven by digital tools and training to thrive in the new normal

Yishun Health has partnered the Institute of Systems Science at National University of Singapore (NUS-ISS) to digitally transform its organisational processes and equip its staff with skills to manage data and cybersecurity issues, and harness software applications to deliver healthcare in new ways to meet changing demands. The Yishun Health and NUS-ISS Memorandum of Understanding Signing Ceremony held on 18 September 2020, at Khoo Teck Puat Hospital, is a convergence of collective strengths to meet the evolving needs of healthcare and address national challenges by improving health outcomes and delivering tangible value to stakeholders and its community.

Said Mrs Chew Kwee Tiang, CEO of Yishun Health and Khoo Teck Puat Hospital, “The ability to manage data and harness digital tools helps us deliver care in a smart and efficient way. By imbuing this into the DNA of Yishun Health’s Unified Care Model, we can achieve hassle-free, value-driven care in the inpatient, outpatient and community settings for patients, customers and partners. The collaboration with NUS-ISS elevates our transformation agenda, helps us develop in-house change agents for transformation and digitalisation, and brings about new and innovative ways to deliver integrated care.”

Said Mr Khoong Chan Meng, CEO of NUS-ISS, “Over the past few years, our Smart Health Leadership Centre at NUS-ISS collaborated with Yishun Health in transforming the model of care delivery for the community in the north. With the new model of care now entering its next phase of implementation, NUS-ISS is very honoured once again to partner with Yishun Health to digitalise the care delivery ecosystem and foster a culture of learning and innovation across the Yishun Health workforce and community. Through a holistic combination of skills training, hands-on practice, experimentation and talent acquisition, I am confident that our next phase of collaboration will inspire exciting and high-impact sailings to health and wellness in the river of life.   

Learn more about NUS-ISS x Yishun Health's collaboration - watch the event highlight here: 

The collaboration covers the following closely interlinked areas:

1. Data Driven Smart Health Programme – A Digital Competency Training Roadmap will enable all Yishun Health staff across the entire care continuum – from clinical to operational – to understand and appreciate the role that data, technology, and design plays in organisational and care model transformation and build up capabilities to be future-ready. To drive Yishun Health’s transformation journey, each individual will adopt and apply essential skills in five key areas, namely, data analytics, innovation and human-centred design, business process transformation, digital technology planning and systems thinking. For key staff, the contextualised NUS-ISS Professional Diploma in Smart Health Leadership is an enhanced learning roadmap option with a capstone project component that leads to an NUS certification upon completion. Trained subject matter experts will also provide a supply of teaching adjuncts at NUS-ISS and its Smart Health Leadership Centre.

    

2. Addressing and Supporting National Challenges – NUS-ISS will also work with Yishun Health on the SGUnited Skills (SGUS) programme to upskill and empower career transformation for jobseekers affected by Covid-19. Through the Smart Health Pathway, trainees will take on a six-month full-time train and place programme to gain digital skills and workplace immersions to work on industry projects that fulfils Yishun Health’s business needs. Yishun Health can also tap on the Skills for Transformation Programme, a full-suite skills development programme that actively links subsidised individual training plans to organisation goals.

    

3. Pilot Projects

   Two exciting pilot projects underway are Artificial Intelligence (AI) in Customer Relationships Management to analyse pain points for an optimised patient experience; and the Empathy and Value-stream Mapping that uses data to develop enhanced customer journeys by gaining insights around patient and staff sentiments. These projects would help identify pertinent opportunities and enhance the overall end-to-end experience of patients. 

    

4. Living Learning Laboratory – Anchoring the collaboration is the Living Learning Laboratory, a co-investment between NUS-ISS and Yishun Health. Boosting a hybrid format, the Living Lab is a platform for players in the ecosystem to experiment, develop joint research, prototype; and implement new technology solutions in both a live medical environment and virtual space that is safe and accessible. Continuous learning applications are encouraged through tailored advisory and mentorship by NUS-ISS lecturers, alongside creative and industry relevant inputs from various partners including DesignSingapore Council, IT companies and start-ups.