Key Takeaways
The learning objectives for this course:
• Leverage design thinking and customer-centricity mindsets to identify opportunities to improve processes, experiences, products and services.
• Gain broader perspective on what is a decision and how to think about making better decisions
• Deepen understanding of product thinking to solve business and organisation challenges.
Who Should Attend
This course is tailored for senior leaders and executives in the public safety and security domain who are responsible for steering their organisation’s digital transformation efforts. They may include:
• C-Suite Executives
• Directors and managers of strategy, IT, or operations
• Business unit heads
• Executives of transformation office/taskforce
Pre-requisites
• Given the strategic orientation of the course, participants should typically have at least 10 years of professional experience.
• Participants should have prior knowledge on digitalisation or digital transformation, and how they enhance business and operations competitiveness.
What Will Be Covered
This course is organised into 3 parts:
A: Customer-centricity and Design Thinking
The leaders will get to appreciate the customer centric and design thinking approach as well as mindset to develop services that are innovative and appealing to the target audience.
B: Making Better Decisions with Data
The essence of this sub-course is that everybody makes decisions - some decisions can be better, and data helps us to make better decisions. This sub-course will introduce the NUS-ISS Data Driven Decision Making model, and participants will use their own real-life scenarios to create a data-driven workflow leading to making better decisions.
C: Product and Platform Thinking
Product and platform thinking aims to create long-term scalable product solutions by continuously balancing customer-centricity, business considerations, and technical constraints. This sub-course will introduce the mindset and framework that will help product managers stay responsive to user needs, strategically aligned with business goals, and focused on delivering meaningful, value-driven products in a dynamic digital landscape.
Fees
|
Full course fee
|
S$3000 |
|
9% GST on full course fee
|
S$270 |
|
Total course fee payable, including GST
|
S$3270 |
Certificate of Completion
The ISS Certificate of Completion will be issued to participants who have attended at least 75% of the course and pass the required assessments.