Advocating for change and transformation, Kym shares more about her passion to share her knowledge & guidance with her students, addressing the 'Silver Tsunami' and a hobby that is 'in the cards'.
1. Hi Kym! Please tell us about your professional background.
In summary, I am an advocate for change and transformation, with a focus on the human aspect. Before joining NUS-ISS, I worked at a leading healthcare technology company that aimed to innovate and revolutionise the Singapore healthcare industry through the use of technology. My role was to assist users in adopting new technologies and ensure a smooth transition to new operating models and ways of working.
As a professional trainer, I have trained more than 300 employees across the Asia-Pacific region at one of the largest firms in the flexible workspace industry. One of my main responsibilities was to design and execute learning and development strategies that align with the company's business goals. As an organisational development consultant, my role is to ensure that the global workforce is able to adapt and meet the growing competitive business environment.
2. Share more about the modules/courses which you teach at NUS-ISS.
Currently, I teach Digital Transformation Planning, Data Storytelling, Business Process Reengineering and agility mindset. Digital Transformation Planning is a crucial aspect of strategic management as it assists in aligning the organisation's objectives with the utilisation of technology. In contrast, Data Storytelling enables the learners to effectively communicate the significance of data to key decision-makers and stakeholders.
Additionally, Business Process Reengineering plays a vital role in healthcare digital transformation as it enables healthcare organisations to enhance their processes and improve effectiveness. Furthermore, in a VUCA (Volatile, Uncertain, Complex and Ambiguous) world, an agility mindset is critical, as it allows organisations to adapt swiftly to changing circumstances and capitalise on new opportunities. Together, these subjects empower healthcare organisations to enhance patient care, decrease operating costs and boost productivity and efficiency.
3. Why did you choose to teach at NUS-ISS?
The faculty at NUS-ISS is primarily made up of individuals with extensive industry experience, averaging over 20 years. As a WSQ ACTA certified trainer with my own industry experience, being a part of this faculty allows me to be surrounded by highly skilled and creative practitioners. I am passionate about teaching as it allows me to share my knowledge and provide guidance to my students. Additionally, as a lifelong learner, I am always seeking new opportunities to learn and grow, which NUS-ISS provides.
4. What do you enjoy most about your work?
My experience working at the Smart Health Leadership Centre has been incredibly engaging. Being part of a team of industry practitioners allows us to identify areas for improvement and opportunities within healthcare. Our focus on Singapore's policies for promoting public health has led us to collaborate with key players in the field to develop solutions that benefit Singapore's population. We are also aware of the impending "Silver Tsunami" of an aging population and have been actively collaborating with healthcare leaders on various initiatives to address this issue.
We believe that an innovative society is necessary for the healthcare industry to stay agile and adapt to the challenges ahead, particularly the shrinking workforce. Therefore, we see the need to use technology to fill these gaps. With the help of other practices at NUS-ISS, we are able to provide training to healthcare professionals in the use of technology, which in turn allows them to create a supportive ecosystem for better health, aligning with the Healthier SG mission.
5. How do you keep up with the industry?
I stay informed about the happenings in my industry by reading industry publications, websites, journals, and following thought leaders and influential bloggers regularly. I also participate in industry associations, attend conferences, and offer pro-bono services to health communities. In addition, I frequently consult with my mentors and industry peers for advice and guidance.
6. What are your favourite activities when you are not working?
I enjoy cooking delicious meals for my family. When I have the time, I create Montessori materials. I've made over 500 Montessori magnetic alphabets and donated them to a school in Batam. These are handmade with child-friendly materials. I also enjoy spending time with friends and, when given the opportunity, meeting with local celebrities. Of course, taking pictures with them is a must!
Some delicious dishes cooked for my family and pictures with Sora Ma and Elvin Ng
7.Tell us something about yourself that very few people know.
I am a tarot reader. My journey in this field began when I assisted a friend in understanding her tarot readings. As word got out, I was asked to run a tarot booth at an annual event at my former company. From time to time, friends come to me for help interpreting their readings, particularly when they're feeling overwhelmed. To me, tarot is a way to help someone relax by guiding them to look at things from a different perspective. I also use tarot sessions as a chance to provide emotional support and a listening ear to friends in need. Although, it's worth mentioning that I do not possess any psychic abilities.