Singapore’s healthcare system is changing fast and furious. Faced with an ageing population, rising expectations from patients and their family members, and ongoing workforce shortages, healthcare organisations are under increasing pressure to do more with less. At the same time, the people at the heart of healthcare such as nurses, allied health professionals, administrators, and community care workers are facing heavier workloads and tighter resources. Simply adding more hands is no longer enough.
Traditional approaches to process improvement in healthcare often rely on top-down strategies or time-consuming, one-off projects. Meanwhile, digital tools are often adopted in silo, without being fully integrated into workflows.
The consequence? Missed opportunities, fragmented systems, and change fatigue among staff.
In alignment with Singapore’s Healthcare Industry Transformation Map 2025, the Smart Nation initiative, and the Community Care Digital Transformation Plan, the new Digital Lean for Health Services programme offered by NUS-ISS equips professionals with hands-on skills to drive real change from within.
Across Singapore’s healthcare landscape, job roles are evolving rapidly. Employers are no longer just hiring clinicians or administrators. They are seeking hybrid talents who who can lead process redesign, manage change, harness data, and deploy digital tools effectively.
Yet many professionals currently lack the structured training to do so. Existing Digital Lean courses in the market tend to focus heavily on lean manufacturing or lean six- sigma, offering little practical insight into how digital innovation can be applied in real-world healthcare settings.“Our Digital Lean for Health Services is a novel programme that bridges the gap between high-tech and high-touch care, ensuring technology deployment is aligned with real-world clinical and operational needs,” shared Shailaja Suresh Kumar (alias Shailu), Chief of Digital Health, NUS-ISS.
This is the gap the NUS-ISS programme is designed to fill.
“Digital Lean for Health Services” combines two proven approaches which are the Lean thinking, which focuses on reducing waste and improving efficiency, and digital transformation, which enables smarter, faster, and more agile operations. When brought together, these approaches help healthcare teams redesign the way they work, improve service delivery, and create better outcomes for both patients and providers. Whether you're a healthcare executive, allied health professional, or project manager, this course offers the skills needed to stay relevant.
Over five weeks of online blended learning, participants will be guided through a structured framework designed specifically for healthcare transformation. Through a mix of online modules, live sessions, and real-world applications, learners will tackle real challenge ranging from streamlining workflows to designing user-centric solutions powered by digital tools.
By the end of the course, participants will walk away not just with knowledge, but with a concrete action plan for transformation that aligns with their organisation’s goals.
The future of healthcare is not just digital. To truly transform, the healthcare sector needs a new mindset. One that is agile, data-driven, and human-centred. If you're ready to be part of the next wave of transformation, now is the time to upskill.
Sign up now for the inaugural run of the ππ’π π’πππ₯ ππππ§ ππ¨π« ππππ₯ππ‘ πππ«π―π’πππ¬, an online Blended Learning programme here. To learn more about NUS-ISS Online Blended Learning Programmes and its courses, please click here.