Key Takeaways
At the end of this 3-day course, participants will be able to:
Apply the principles of Design Thinking to create services / experiences
Conduct user research to discover unmet needs and opportunities
Synthesise research data for customer or user insights
Illustrate the value proposition of a service innovation concept and the intended outcome for the customer
Employ tools such as personas, customer journey mapping, service blueprinting, and story-telling to realise service innovation across business functions
Build low-fidelity prototypes of the proposed concept for evaluation
Adapt the solution through customer and user feedback, and rapidly iterate the solution
Explain the considerations for implementing innovation in the organisation.
Participants will be given a team design challenge to work on, and they will be able to see their ideas and contributions brought to life through the prototypes.
Who Should Attend
This course is applicable to practitioners and managers who need to know how to apply design thinking to evolve ideas from abstract to service concept and design.
This course has been designed for Service, Product, and Project Managers seeking to extend their innovation skillset. The course will be relevant to:
Product Development Managers
Service Improvement Teams
Product and Service Managers
Project Managers
Innovation Managers
Quality & Process Improvement Managers
Marketing Managers & Executives
Customer Service Managers
Prerequisite
No prerequisite for the course participants.
What Will Be Covered
This course will cover :
Design and Innovation
Design Challenge & Human-centred Research
Ideation
Prototyping
Implementation Considerations
Communicating Concepts
Fees
|
Full course fee
|
S$750.00 |
|
7% GST on full course fee
|
S$52.50 |
|
Total course fee payable, including GST
|
S$802.50 |
Certification
Certificate of Completion
Participants must be assessed competent in all assessments for group assessments and/or individual assessments where applicable.
Preparing for Your Course
NUS-ISS Course Registration Terms and Conditions
Find out more.
NUS-ISS and Learner’s Commitment and Responsibilities
Find out more.
WIFI Access
WIFI access will be made available to participants.
Venue
NUS-ISS
25 Heng Mui Keng Terrace
Singapore 119615
Click HERE for directions to NUS-ISS
In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.
Course Confirmation
All classes are subject to confirmation and NUS-ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by NUS-ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.
General Enquiry
Please feel free to write to ask-iss@nus.edu.sg if you have any enquiry or feedback.