NUS
 
ISS
 
NUS ISS

Intelligent Process Automation


Overview

Reference No TGS-2020001517
Part of Graduate Certificate in Intelligent Software Agents
Duration 3 days
Course Time 9.00am - 5.00pm
Enquiry Please email ask-iss@nus.edu.sg for more details.

This 3-day course enables participants to create intelligent virtual workers (intelligent agent) able to mimic real person to take business related actions and procedures by operating a computer and computer applications, in various business processes and industry domains.

Participants learn practical knowledge of intelligent agent (IA), artificial intelligence (AI), open source toolsets, and computer scripting skills to design and create intelligent virtual workers as a minimal viable product (MVP) to automate business processes.

Application examples are:

  • Virtual employee for account management, e.g. mortgage loan application, invoice processing;
  • Interactive messaging/chat-bot for customer service; request fulfillment; frequently asked questions;
  • Intelligent software agents in research, innovation and video game industry;

This course can benefit job roles such as Automation Managers, Enterprise Architects, Application Solution Architects, System Integrator, Technology Consultants, Senior Process Analysts, Senior Process Engineers, and working professionals who intend to design, develop, implement and evaluate various applications of cognitive robotic process automation with artificial intelligence.

Participants will benefit from a careful balance of lectures and practical workshops. Some of the topics covered include concepts and techniques of robotic process automation; artificial intelligence fundamentals; enterprise system integration; email automation; AI processing of image, speech, language, sentiment analysis; and interactive conversational virtual worker/assistant. There will be projects and assessment to reinforce participants’ learning as part of the course.

This course is a part of  Graduate Certificate in Intelligent Software Agents, which is a part of the Stackable Graduate Certificate Programme in Artificial Intelligent Systems offered by NUS-ISS.

Upcoming Classes

Class 1 04 Jan 2025 to 06 Feb 2025 (Full Time)

Duration: 3 days

When:
Jan:
04(Sat), 25(Sat)
Feb:
04, 06
Time:
09:00am to 05:00pm


Key Takeaways

Upon completion of the course, students will be able to:

  • Identify enterprise business use cases and applications to implement intelligent process automation (IPA), leveraging technologies of intelligent software agent and process automation.
  • Evaluate intelligent process automation techniques, including desktop automation, web automation, visual user interface automation, spoken language and written document understanding, sentiment analysis, image text extraction, customer face detection, customer speech recognition, task agent interaction and automation through voice commands.
  • Architect IPA applications useful to learner’s organization using tools:
    • E.g. Virtual workers/assistants for customer care.
    • E.g. Enterprise visual and user interface automation applications using artificial intelligence, chat-bot, and computer scripting for mortgage application automation.
    • E.g. Reinforcement learning agent for research, innovation and video game industry.
  • Develop IPA Minimum Viable Product (MVP).


Who Should Attend

This course is suitable for both information technology and non-IT professionals who are interested in creating intelligent robots, or virtual workers, able to mimic real personnel to automatically take business related actions and procedures by operating a computer, in various business processes and industry domains.

This course will be useful for:

  • Automation Manager who want to improve personnel productivity
  • Enterprise Architects & Application Solution Architects who want to integrate intelligent process automation into their solution
  • System Integrators & Technology Consultants who want to use this technology for system integration
  • Senior Process Analysts & Senior Process Engineers who want to customize, configure and use virtual worker
  • Robotic Process Automation practitioners who want to leverage artificial intelligence technology

Prerequisites

This is a intermediate course involves rapid prototyping using several computer programing, e.g. graphical programming, JavaScript, python, APIs, and cloud computing. Participants with prior computer programming experiences would benefit more during hands-on workshops and project submission as part of course assessment.

What to Bring

No printed copies of course materials are issued.
Participants must bring their internet-enabled computing device (laptops, tablet etc) with power charger to access and download course materials.

If you are bringing a laptop, please see below for the tech specs:

Minimum

Recommended

Computer and processor

Intel Core i5 or equivalent

Intel Core i7  or equivalent

Memory

8 GB RAM

16 GB RAM

Hard Disk

500 GB disk size

 

Display

1280 x 768 screen resolution

 

Graphics

Graphics hardware acceleration requires DirectX 9 or later, with WDDM 2.0 or higher for Windows 10 (or WDDM 1.3 or higher for Windows 10 Fall Creators Update).

DirectX 10 graphics card for graphics hardware acceleration

Others

An internet connection – broadband wired or wireless

Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth

A webcam or HD webcam - built-in or USB plug-in

 

PS: Participants must preinstall and successfully run iss-vm virtual machine (about 30 GB in size) into their own device before course start date.


What Will Be Covered

This course will cover:

Day 1

  • Process Automation
  • Process Automation Workshop: Desktop Application
  • Process Automation Workshop: Local and Cloud Artificial Intelligence

Day 2

  • Intelligent Agent
  • Intelligent Agent Workshop: Interactive Virtual Assistant
  • Intelligent Agent Workshop: Reinforcement Learning

Day 3

  • Developing Minimum Viable Product (MVP)
  • Intelligent Process Automation Workshop: MVP
  • Course Assessment


Fees & Subsidies

Fees for 2024
  Full Fee Singaporeans & PRs
(self-sponsored)
Full course fee S$2700 S$2700
ISS Subsidy  - (S$270)
Nett course fee S$2700 S$2430
9% GST on nett course fee S$243 S$218.70
Total nett course fee payable, including GST S$2943 S$2648.70
Note:
  1. All fees and subsidies are valid from January 2024, unless otherwise advised.
  2. All self-sponsored Singaporeans aged 25 and above can use their SkillsFuture Credit to pay for course fees. For more information about SkillsFuture Credit, click here.
  3. From 1st January 2024, the GST will be increased to 9%.


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Certificate

Certificate of Completion
Participants have to meet a minimum attendance rate of 75% and are required to pass the assessment to be issued a Certificate of Completion.


Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available to participants.

Venue

NUS-ISS
25 Heng Mui Keng Terrace
Singapore 119615

Click HERE for directions to NUS-ISS

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and NUS-ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by NUS-ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to ask-iss@nus.edu.sg if you have any enquiry or feedback.



Course Resources

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