Professional Certificate in Managing Digitalisation Complexity

Overview

Reference No	TGS-2020509648
Part of	-
Duration	6 days
Course Time	9.00am - 5.00pm (Saturdays); 6.30pm - 10.00pm (Weeknights)
Enquiry	Please contact ask-iss@nus.edu.sg for more details.

As organisations embark on digital transformation, it is unavoidable that the digital leaders will have to deal with complexity. This is due to the highly VUCA (i.e. Volatile, Uncertain, Complex and Ambiguous) environment that businesses operate in today – e.g. where uncertainties and dynamic changes in the complex business environment can impact businesses, technologies and supply chains, and where future trends cannot be easily predicted due to the many ambiguous factors in play.

There is a need for digital leaders to be able to manage complexity in many scenarios – for example, crisis management, complex project management and complex enterprise scaling of agile product management.

While specific scenarios of complexity are important, it should be noted that complexity does not respect boundaries. An example could be that a complex project management issue may actually turn out to be an organisation-wide systemic issue that cannot just be resolved within the project context itself.

Hence, it is critical that a digital leader needs to be able to manage complexity holistically as well as in specific scenarios.

Application should be submitted at least 1 month before the start of each class.

Upcoming Classes

Class 1 02 Jan 2026 to 14 Feb 2026 (Full Time)

Duration: 6 days

When:

Jan:

02, 03(Sat), 16, 17(Sat), 30, 31(Sat)

Feb:

13, 14(Sat)

Time:

9.00am - 5.00pm (Saturdays); 6.30pm - 10.00pm (Weeknights)

Key Takeaways

At the end of the course, the participants will be able to:

Analyse the VUCA environment (i.e. Volatility, Uncertainty, Complexity, Ambiguity) in digital transformation/disruption and the “complexity” that arises
Apply appropriate frameworks and techniques to differentiate between different “complex” digitalisation situations (example complicated, truly complex, chaotic and disorder scenarios) and apply the relevant holistic and complex systems thinking approaches/methods to manage and thrive in those situations
Analyse complexity challenges and apply relevant approaches/methods to concurrently achieve growth and digital transformation while having process and operational excellence for digital services in operation
Lead complex digital projects in a VUCA world
Applying agile product and ecosystem platform scaling to disrupt existing pipelines
Leading in managing global, networked organisations with mobile workforce (internal, external, human and machine) and gigs

Who Should Attend

This Professional Certificate course is suitable for:

Senior executives with transformation, innovation, e-business, organisational excellence and/or change management responsibilities who wish to strengthen their leadership capabilities to pivot and bring about transformation in the business for competitive advantage;
Senior executives who are transitioning into such roles in the near future or preparing to further their careers as digital leaders.

This is an intensive hands-on 6 days course, where participants are expected to do prior readings, class preparation and to engage actively in class discussions and/or projects.

Participants will follow the curriculum and schedule offered for the same module in the Master of Technology in Digital Leadership programme.

Prerequisites

Given the strategic orientation of the module, participants should typically have at least 10 years of professional experience.
Participants should have prior knowledge on digitalisation or digital transformation, and how they enhance business competitiveness.
Participants may be required to furnish supporting document for consideration to join the course.

What to Bring

Bring Your Own Laptop – Participants are required to bring your own internet-enabled laptop with these recommended configuration; Intel Core i5 (sixth generation or newer) or equivalent, Microsoft Windows 10 Professional, 8GB (or higher) RAM. The recommended web browser is Google Chrome to access courseware on the ISS learning management system. No printed course materials will be issued.

What Will Be Covered

This course will cover:

Managing Digitalisation Complexity from a Holistic and Systems-Thinking Perspective
Managing Complicated, Complex, Chaotic and Disorder Scenarios
Managing Complexity through Digitalisation
Managing Crisis Successfully
Sharpening Complex Project Management Skills for VUCA
Scaling Agile Product Management for the Enterprise
Managing Complexity in Global Digital Workforce & Mobility
Organising in the New Network Environment

Fees & Subsidies

Fees for 2024

Full course fee	S$5000
9% GST on full course fee	S$450
Total course fee payable, including GST	S$5450

Certificate

Professional Certificate
Participants must attend at least 75% of the course and attain a minimum overall score of 50% to be awarded with NUS-ISS Professional Certificate in Managing Digitalisation Complexity at the end of the course.

This is one of the Professional Certificate courses in Digital Leadership programme. This course is eligible to stack to the Master of Technology in Digital Leadership degree. For consideration into the Master degree, an average of 60% across all relevant Professional Certificate courses is required.

Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available to participants.

Venue

NUS-ISS
25 Heng Mui Keng Terrace
Singapore 119615

Click HERE for directions to NUS-ISS

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and NUS-ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by NUS-ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to ask-iss@nus.edu.sg if you have any enquiry or feedback.

Course Resources

Develop your Career in the Following
Training Roadmap(s)

Please click on the discipline(s) to view the training roadmap of related courses to assess your training needs and goals.

Develop leadership and strategy capabilities to lead digital transformation in your organisation

You Might be Interested in...

Scrolltop

More than one Google Analytics scripts are registered. Please verify your pages and templates.