Key Takeaways
At the end of the course, participants will be able to:
Who Should Attend
The course is designed for:
Prerequisite
Individuals new to product management are required to attend the Managing Digital Products course to build a strong foundation unless they have relevant work experience in product design processes or managing product teams.
What to Bring
No printed copies of course materials are issued.
Participants must bring their internet-enabled computing device (laptops, tablet etc) with power charger to access and download course materials.
If you are bringing a laptop, please see below for the tech specs:
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Minimum
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Recommended
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Computer and processor
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1.6 GHz or faster, 2-core Intel Core i3 or equivalent
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1.8 GHz, 2-core Intel Core i3 or equivalent
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Memory
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4 GB RAM
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8 GB RAM
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Hard Disk
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256 GB disk size
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Display
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1280 x 768 screen resolution (32-bit requires hardware acceleration for 4K and higher)
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Graphics
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Graphics hardware acceleration requires DirectX 9 or later, with WDDM 2.0 or higher for Windows 10 (or WDDM 1.3 or higher for Windows 10 Fall Creators Update).
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DirectX 10 graphics card for graphics hardware acceleration
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Others
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An internet connection – broadband wired or wireless
Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
A webcam or HD webcam - built-in or USB plug-in
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What Will Be Covered
Learn the importance of aligning the customer’s voice with consumer needs and how to practice it effectively.
Gain an overview of customer validation, including its stages and impact on product development. Learn about key performance indicators (KPIs) and methods for evaluating product ideas.
Explore the core concepts of customer engagement and strategies for building and maintaining long-term relationships with customers. Discover the engagement stack and tools designed to drive user interactions.
Fees & Subsidies
SkillsFuture Singapore (SSG) Funding 2026 (Effective 1 July)
| Fee Component | Full Course Fees | Singapore Citizens & PRs Aged 21 Years and Above (70% Funding Support) | Singapore Citizens Aged 40 Years and Above (90% Funding Support) | Enhanced Training Support for SMEs (ETSS) (90% Funding Support) |
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| Full Course Fee | S$2,850.00 | S$2,850.00 | S$2,850.00 | S$2,850.00 |
| SSG Funding | - | S$1,995.00 | S$1,995.00 | S$1,995.00 |
| Nett Course Fee | S$2,850.00 | S$855.00 | S$855.00 | S$855.00 |
| 9% GST on Nett Course Fee | S$256.50 | S$76.95 | S$76.95 | S$76.95 |
| Additional Funding if Eligible Under Various Schemes | - | - | S$570.00 | S$570.00 |
| Total Nett Course Fee Payable, Including GST | S$3,106.50 | S$931.95 | S$361.95 | S$361.95 |
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Note:
- SSG Funding is available to qualified individuals, subject to meeting the attendance requirement and passing of assessment.
- All self-sponsored Singaporeans aged 25 and above can use their SkillsFuture Credit to pay for course fees. For more information about SkillsFuture Credit, click here.
- SME fees are applicable only to participants who are sponsored by small and medium enterprises.
- SSG funding is subjected to availability.
Certificate
Certificate of Completion
Participants have to meet a minimum attendance rate of 75% and are required to pass the assessment to be issued a Certificate of Completion.
Preparing for Your Course
NUS-ISS Course Registration Terms and Conditions
Find out more.
NUS-ISS and Learner’s Commitment and Responsibilities
Find out more.
WIFI Access
WIFI access will be made available to participants.
Venue
NUS-ISS
25 Heng Mui Keng Terrace
Singapore 119615
Click HERE for directions to NUS-ISS
In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.
Course Confirmation
All classes are subject to confirmation and NUS-ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by NUS-ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.
General Enquiry
Please feel free to write to ask-iss@nus.edu.sg if you have any enquiry or feedback.