IT Service Management

Be a recognised IT Service Management expert with ITIL® and improve the whole IT service delivery lifecycle.

Enhancing and aligning your IT Service Management capabilities to fulfill your customer’s needs.

Today, Information Technology (IT) is even more critical for businesses towards achieving their goals and remaining competitive. The evolving needs and behaviour of customers presents a myriad of challenges for organisations to provide excellent yet cost-effective IT services. Good project management and the ability to deliver adequate IT development methodologies are no longer sufficient to ensure success.

Successful IT Service Management requires a comprehensive approach encompassing the whole service lifecycle of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. When it comes to IT Service Management, ITIL® is the globally accepted practice and approach as it aligns the needs of businesses with IT services.

To equip IT professionals with the relevant tools and knowledge, ISS provides a suite of ITIL® courses. These courses are presented systematically leading to accreditation and the ITIL® Expert certification. Apart from individuals, organisations can also undergo assessment and be given guidance on improving their IT service management capabilities.




Training Roadmap


Corporate Classes

We are happy to conduct our courses in-house at your organisation. The same NICF funding applies. Email isstraining@nus.edu.sg to find out more today.


ITSM Community of Practice

Click here to join our community of practitioners!

Please refer to the official ITIL® Credit Profiler on suitable course combinations that will lead to the Expert certification.

Please click here for recommendations for your job role.

For more details of the ITIL® qualification scheme, please refer to this web page.

ITIL® is a registered trade mark of the AXELOS Limited.

Teaching Staff

  • GOH Boon Nam

    GOH Boon Nam

    "Boon Nam has over 20 years of management experience in IT, ..."

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  • Chandrasekaran PARAMASIVAM

    Chandrasekaran PARAMASIVAM

    "Chandra has a wide experience in Software Quality Management as a ..."

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