Executive Education Programmes designed to build capabilities in infocomm and digital business.
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We offer five practice-based graduate programmes focusing on information technology (IT) and data science.
Your alternative pathway to continuing education without disrupting your career.
Clusters of expertise focusing on building leadership, best practice, and capability development in areas of Digital Government and Smart Health.
Meet the NUS-ISS Team and learn about our story and achievements.
Ms. Saisudha Rajagopal is a highly experienced digital innovation practitioner and founding member of the NUS-ISS Service Innovation Practice. Through her research in Service Design Methods, she has been instrumental in evolving an engaging and practical curriculum for service innovation, delivered through corporate training courses, executive classes, and NUS Master of Technology programmes.
With a software background, Saisudha has been in the IT Industry since early 1990s, and was involved in implementing early internet technologies in the banking sector. Going on to work for organisations such as Motorola Electronics Pte. Ltd., where she successfully managed the real-time production of quality systems for cable modem and cellular phones factory, she built expertise in aligning IT projects, from conception to delivery, with strategic business objectives.
Saisudha is an experienced change advocate, with record of implementing successful transformation projects through change management and culture change. She has conducted and facilitated lectures and workshops to effect Digital Transformation with the use of Service Innovation, Service Design, Design Thinking, Agile and User Experience Design for corporate customers, from both public and private sector. She has also provided consultancy, mentoring and coaching to derive innovative business opportunities (services/ products) that mitigate the business risks posed by technological advancements, particularly in MedTech and FinTech fields.
She is credited with championing mobile application development, User Research and Digital Innovation projects from conception to delivery for MNCs, banks, government agencies and educational institutions using traditional waterfall and/or modern agile, UX and Lean UX software practices.
Based on her research and field consulting on ‘Customer Experience’, ‘Service Systems’, ‘Systems Thinking’, she has published research papers on topics relating to medical tourism, branch banking experience and others.