Digital Government Transformation

A digital government equates a connected civil service administration that combines technology and ICT infrastructure based on agile and open industry standards, with innovative and responsive public services to meet the needs of both the government and the citizens it serves.

A digital government provides citizens with ready and convenient access to government services and transactions. By offering inter-operable and Internet-based platform, the digital government is able to provide unparalleled connectivity and transparency that can transform government processes between departments for citizens and organisations.

Although government agencies may have efficient services, bottlenecks and gaps may still exist when the service spans across multiple agencies. In Digital Government Transformation, we look at optimising the operations of the entire government administration.

The Digital Government Transformation framework adopted by the e-Government Leadership Centre at NUS-ISS addresses six key attributes of responsibility, transparency, efficiency and effectiveness, responsiveness, accessibility and participation. It provides a common platform to harmonise technology and processes across government agencies, industries and the public.

By engendering an overarching vision and national ICT masterplan, governments are able to coordinate and align their enterprise architecture. Policies and processes are re-engineered for transparency and responsiveness. The goal is to deliver seamless and integrated services to the public.

Digital Government Transformation empowers governments with the ability to achieve service improvements on several fronts. It reduces turnaround time and enables governments to be more responsive to new citizen needs. The ability to incorporate new technology across government sectors leads to nimbler public services, improved intra-government cooperation and understanding. A co-shared database will allow governments to identify trends and patterns in behaviour, as well as improve and pre-empt issues. The enhancements in service experience contribute to public service excellence.

Case Study

In Singapore, Tradenet® is a nation-wide system that allows the electronic exchange of information between private sector agencies and government departments, such as ICAS, who regulate the import, export and transhipment of goods. Featuring an integrated documentation processing procedure, Tradenet® reduces cost and expedites turnaround time involved in the preparation and submission of trade and shipping documents, and the clearance of the cargo.