Coaching Clinic for Service Design

Key Takeaways

Upon completion of the programme, participants will be able to:

• pursue deeper applications of the topics in their work pertaining to Service Design
• gain expert coaching and advisory support by experienced NUS-ISS lecturers on relevant topics;
• obtain relevant resources, tools and expert feedback from experienced NUS-ISS lecturers;
• take ownership in the process and bring their questions and challenges to the session;
• select and focus on any of the given relevant topics based on their organisational needs and job requirements.

Participating organisations and participants can choose to focus on any of the topics from the Course Content/Agenda below based on their organisational needs and job requirements.

Who Should Attend

This course is targeted at participants who have completed the course Service Design or Graduate Certificate in Managing Products and Platforms with NUS-ISS and are interested to pursue deeper applications of the topics in their work. It will provide coaching through resources, tools and expert feedback throughout the process of applying Service Design practices to the workplace.

Participants will benefit most if they are working on projects or workplace applications related to service design and would like to utilize the Clinic to further develop their deliverables. 

The coaching clinic would benefit managers, owners and team leads in areas of product & service development, service design, customer experience, innovation, user experience, marketing etc.

This Clinic is to be requested in Teams of 2 to 5 for project-based or work application coaching.

Pre-requisites
Participants must complete the course Service Design before the Coaching Clinic session unless they already completed the Graduate Certificate in Designing and Managing Products. The Clinic is recommended to be held within 6-12 months of the last completion date of respective course.

What Will Be Covered

The suggested content and topics of the Coaching Clinic sessions are outlined below. Participating organisations can discuss and fine-tune the scope and deliverables with NUS-ISS prior to the start of the clinic.

Topics related to Service Design:

• Scoping and identifying design challenge
• User research & synthesis
• Customer journey mapping
• Service blueprint
• Ideation & Prototyping
• Implementation considerations

Coaching Clinic Service Package :

• One package of Coaching Clinic Service consists of 6 x half-day sessions.
• Each session is 3 hours, either in the morning 9am to 12pm or afternoon 2 to 5pm. Detailed scheduling will be pre-arranged with the participants.
• Each clinic is organisation-specific and requires a team of 2 to 5 participants to run.
• Participating organisations may sign up for multiple clinics if the scope is beyond one clinic.
• Participants may be required to complete a pre-clinic assessment prior to the session.

Fees & Subsidies

Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available to participants.

Venue

NUS-ISS
25 Heng Mui Keng Terrace
Singapore 119615

Click HERE for directions to NUS-ISS

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and NUS-ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by NUS-ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to ask-iss@nus.edu.sg if you have any enquiry or feedback.