NUS
 
ISS
 
NUS ISS

Digital Service Management Programme

Overview

Part of -
Duration 11 days
Course Time 9:00am - 5:30pm
Enquiry
Drive and manage the design and development of digital services and products effectively through a series of hands-on workshops and advisory coaching sessions. This programme focuses on "Learning by Doing" - using authentic, real-world projects where you can translate what they learned directly into their workplace. Advisory coaching is also provided to further support the learning experience.  

To have an ideal learning outcome, you are recommended to form a team of 2 to 5 members with an existing and/or authentic problem statement ready. A Project or Team Sponsor is required to be identified for each team. The sponsor plays an important role to support the teams in terms of direction, resources and time to work on the project. The deliverables from the programme can be presented back to the sponsor, for decision-making to take it forward.

Key Takeaways

At the end of this programme, you will be able to:
  • Approach service innovation from an outside-in perspective by applying the central concepts of service design and product thinking
  • Conduct research and synthesise data from multiple sources to discover unmet needs
  • Use tools such as journey mapping, service blueprinting and storytelling to explain the value proposition of service innovation concepts and the intended outcomes for citizens and businesses
  • Conduct opportunity analysis, business case and service strategy development
  • Understand and leverage digital technologies to achieve digital services transformation
  • Apply user experience design principles in information, interface, navigation and interaction, and visual design to create seamless experiences for citizens and businesses
  • Execute a digital service manager’s role in driving digital business success by orchestrating all relevant stakeholders to evolve a digital service through its lifecycle


Fees & Subsidies

Full course fee

S$6300

9% GST on full course fee

S$567

Total course fee payable, including GST 

S$6867


Certificate

Certificate of Completion
Participants have to meet a minimum attendance rate of 75% and are required to pass the assessment to be issued a Certificate of Completion.


Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available to participants.

Venue

NUS-ISS
25 Heng Mui Keng Terrace
Singapore 119615

Click HERE for directions to NUS-ISS

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and NUS-ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by NUS-ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to ask-iss@nus.edu.sg if you have any enquiry or feedback.



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