Innovation Bootcamp

Overview

Reference No	TGS-2020001488
Part of	-
Duration	1 day
Course Time	9am - 6pm
Enquiry	Please email ask-iss@nus.edu.sg for more details.

In today’s fast moving and competitive world, it is essential for organisation to be equipped with the mindset and toolset to continuously innovate.

This course will introduce participants to a Human-Centered Design innovation framework that embraces ‘User-centered innovation’, ‘Design Thinking’, ‘Ethnographic Research’, and ‘Customer Experience Design’. These are some of the concepts that form the basis of the innovation. Participants will be exposed to the skills needed for:

Engaging users to understand their needs
Identifying opportunities for improvement
Prototyping
Validating the desirability of new products/process/services early in the development

This high-energy, fun, one-day workshop provides participants with an overview of the design thinking process, where and how they can contribute, and setting them on the journey to be more innovative in delivering their services.

Due to its flexible nature, the course can be contextualised for individual organisations, sectors or focused on specific technologies. For example, we have run the innovation bootcamp for Financial Services, Healthcare and Government as well as for specific technologies.

This course is part of the Digital Innovation & Design series offered by NUS-ISS.

This course is also offered in the following formats:

Online Blended Learning: Learn more and register here.
Live Online Learning (via Zoom): Available for corporate groups only. Contact us at (65) 6516 2093 or email us at iss-blendedlearning@nus.edu.sg.
In-person Learning: Register using the link below.

Key Takeaways

At the end of the course, participants will be able to:

Understand the importance of service innovation & design
Be able to think about employing some of the techniques in their own organisations
Identify opportunities to improve service delivery and/or user experience in their own organisation

Who Should Attend

This course has been designed for anyone who deals with customers.

Prerequisite

No prerequisite for the course participants.

What to Bring

No printed copies of course materials are issued.
Participants must bring their laptops with power charger to access and download course materials.

Please see below for the tech specs:

	Minimum	Recommended
Computer and processor	1.6 GHz or faster, 2-core Intel Core i3 or equivalent	1.8 GHz, 2-core Intel Core i3 or equivalent
Memory	4 GB RAM	8 GB RAM
Hard Disk	256 GB disk size
Display	1280 x 768 screen resolution (32-bit requires hardware acceleration for 4K and higher)
Graphics	Graphics hardware acceleration requires DirectX 9 or later, with WDDM 2.0 or higher for Windows 10 (or WDDM 1.3 or higher for Windows 10 Fall Creators Update).	DirectX 10 graphics card for graphics hardware acceleration
Others	An internet connection – broadband wired or wireless Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth A webcam or HD webcam - built-in or USB plug-in

What Will Be Covered

Using a familiar innovation framework the workshop rapidly takes participants through a hands on learning experience that covers the key components of any innovation process such as:

Understanding user and customer experience
Idea generation
Design & prototyping
Delivery of innovation

Participants will work on real innovation challenges through the day will see their ideas and contributions brought to life.

Format

Lectures followed by workshops

Fees & Subsidies

Fees for 2024

	Full Fee	Singaporeans & PRs (self-sponsored)
Full course fee	S$900	S$900
ISS Subsidy	-	(S$90)
Nett course fee	S$900	S$810
9% GST on nett course fee	S$81	S$72.90
Total nett course fee payable, including GST	S$981	S$882.90

Note:

All fees and subsidies are valid from January 2024, unless otherwise advised.
All self-sponsored Singaporeans aged 25 and above can use their SkillsFuture Credit to pay for course fees. For more information about SkillsFuture Credit, click here.
From 1st January 2024, the GST will be increased to 9%

Certificate

Certificate of Completion
Participants have to meet a minimum attendance rate of 75% and are required to pass the assessment to be issued a Certificate of Completion.

Preparing for Your Course

NUS-ISS Course Registration Terms and Conditions

Find out more.

NUS-ISS and Learner’s Commitment and Responsibilities

Find out more.

WIFI Access

WIFI access will be made available to participants.

Venue

NUS-ISS
25 Heng Mui Keng Terrace
Singapore 119615

Click HERE for directions to NUS-ISS

In the event of a change of venue, participants are advised to refer to the acceptance email sent one week prior to the commencement date.

Course Confirmation

All classes are subject to confirmation and NUS-ISS will send an acceptance email to participants one week prior to the commencement date. Confirmed registrants are to attend and complete all lectures, class exercises, workshops and assessments (where applicable). Additionally, all responses to feedbacks and surveys conducted by NUS-ISS and its partners must be submitted. All training and assessments will be delivered as described in the course webpage.

General Enquiry

Please feel free to write to ask-iss@nus.edu.sg if you have any enquiry or feedback.

Course Resources

Develop your Career in the Following
Training Roadmap(s)

Please click on the discipline(s) to view the training roadmap of related courses to assess your training needs and goals.

Foster innovation and design thinking skills to elevate your organisation in a technology-driven environment.

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